Crew Training Lead: Elevate Guest Experience & Growth

Cumberland McDonald's; Knoxville (TN); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

Flexible scheduling

Paid sick leave

Tuition reimbursement

Training and advancement opportunities

Employee discounts

Free meals at work

Medical and dental insurance

Job summary

Cumberland McDonald's in Knoxville, TN is hiring crew teammates. This role supports guests with a friendly service style, helps prepare and present food, and keeps the restaurant clean and welcoming. You will work as part of a team to achieve daily goals and deliver a memorable guest experience.

We value reliability, teamwork, and a willingness to learn. Full-time and part-time positions are available across breakfast, lunch, and late shifts, with a focus on creating a positive workplace and

Qualifications

• A humble and hospitable demeanor.
• Passion for helping and serving others (guests and fellow team members).
• A desire to learn and grow; eager to develop skills.
• The ability to communicate effectively and anticipate guest needs.

Responsibilities

• Lead the experience: Check in with guests and ensure they are enjoying themselves.
• Focus on the food: Prepare and present delicious food.
• Ensure a memorable visit: Maintain a welcoming, friendly, and clean restaurant environment.
• Teamwork: Work hand in hand with your team to meet goals and have fun.
• Inspire and empower: Provide positive training for crew to deliver an outstanding guest experience.
• Never stop learning: Cultivate and encourage training and ongoing learning in the restaurant.

Skills

Hospitable demeanor

Guest service

Willingness to learn

Communication skills

Job description

Cumberland McDonald's in Knoxville, TN is hiring crew teammates. This role supports guests with a friendly service style, helps prepare and present food, and keeps the restaurant clean and welcoming. You will work as part of a team to achieve daily goals and deliver a memorable guest experience.

We value reliability, teamwork, and a willingness to learn. Full-time and part-time positions are available across breakfast, lunch, and late shifts, with a focus on creating a positive workplace and