Shift Leader: Inspire Teams, Deliver Top Service

Everyday Coffee Company; Antelope (CA); On-site; USD 22,000 - 30,000; Full time

Job summary

Everyday Coffee Company is seeking a Shift Leader to coach Dunkin Restaurant Team Members and ensure Brand standards are met during each shift. You will set goals, assign tasks, and motivate teammates while delivering great guest service.

You'll support the Restaurant Manager in achieving daily operational goals, handle cash over/short, maintain safety and inventory, and train staff as needed. Strong English, 18+, and retail/food service leadership are required.

Qualifications

• Must be at least 18 years old.
• HS Diploma or GED preferred.
• Basic computer skills.
• Fluent in spoken and written English.
• Leadership experience in retail, restaurant or hospitality.
• Experience managing daily store operations and cash handling.
• Proven ability to lead teams and deliver customer experience.

Responsibilities

• Coach team members during shifts to meet brand standards and guest service.
• Assist Restaurant Manager in achieving operational goals.
• Ensure brand standards for food and beverage prep.
• Communicate shift priorities and results to team members.
• Delegate tasks and manage workflow for shifts.
• Provide timely, constructive feedback to staff.
• Assist training of team members as needed.
• Oversee safety, security and profitability policies during shifts.
• Prepare for handoff to the next Shift Leader.
• Maintain inventory and handle cash appropriately.
• Handle customer complaints and emergencies with calm decisions.

Skills

Team leadership

Customer service

Communication

Training

Cash handling

Shift management

Education

High School Diploma or GED

Job description

Everyday Coffee Company is seeking a Shift Leader to coach Dunkin Restaurant Team Members and ensure Brand standards are met during each shift. You will set goals, assign tasks, and motivate teammates while delivering great guest service.

You'll support the Restaurant Manager in achieving daily operational goals, handle cash over/short, maintain safety and inventory, and train staff as needed. Strong English, 18+, and retail/food service leadership are required.