Shift Leader: Lead, Coach & Elevate Guest Experience

Everyday Coffee Company; Lexington (KY); On-site; USD 32,000 - 42,000; Full time

Job summary

Everyday Coffee Company is seeking a Shift Leader to coach Dunkin’ Restaurant Team Members during shifts, drive Brand standards, and deliver exceptional guest service. You will set goals, assign tasks, and provide timely feedback to ensure smooth operations and consistent quality.

Responsibilities include overseeing inventory, cash management, safety, and staff training while maintaining a fast-paced, guest-focused environment.

Qualifications

• Must be at least 18 years old
• HS Diploma or GED preferred
• Basic computer skills
• Fluent in spoken and written English or the local language
• Previous leadership experience in retail, restaurant or hospitality
• Proven experience managing daily store operations, including opening/closing, cash handling, deposits, and controls
• Demonstrated ability to lead teams and deliver exceptional customer experience in a fast-paced environment

Responsibilities

• Perform all responsibilities of restaurant team members
• Support Restaurant Manager in meeting operational goals
• Ensure Brand standards are met during shift including food/beverage prep
• Communicate shift priorities and results to team
• Complete shift deployment plans for adequate coverage
• Coach team members with timely, constructive feedback
• Delegate tasks for smooth workflow and resource use
• Support training of team members as needed
• Oversee safety, security and profitability policies during shift
• Communicate with next Shift Leader to prep for handoff
• Ensure Food Safety standards are met
• Manage Inventory during the shift
• Provide great guest service and coach others to do the same
• Handle customer complaints, conflicts, and emergencies, resolving issues quickly
• Manage cash over/short and ensure adherence to cash policies
• Monitor attendance, punctuality, and policy adherence

Skills

Leadership experience

Customer service

Communication

Cash handling

Team coaching

Problem solving

Education

HS Diploma or GED

Tools

Basic computer skills

Job description

Everyday Coffee Company is seeking a Shift Leader to coach Dunkin’ Restaurant Team Members during shifts, drive Brand standards, and deliver exceptional guest service. You will set goals, assign tasks, and provide timely feedback to ensure smooth operations and consistent quality.

Responsibilities include overseeing inventory, cash management, safety, and staff training while maintaining a fast-paced, guest-focused environment.