Shift Leader: Drive Team Performance & Guest Experience

Everyday Coffee Company; New Boston (TX); On-site; USD 17,000 - 21,000; Full time

Job summary

Everyday Coffee Company is seeking a Shift Leader to coach Dunkin restaurant team members during shifts, ensuring brand standards and guest service throughout operations.

You will set goals, assign tasks, monitor performance, and support the Restaurant Manager in meeting daily objectives while maintaining food safety and inventory control.

Ideal candidates have prior leadership experience in retail or hospitality, be at least 18, and communicate clearly in English.

Qualifications

• Must be 18 years or older.
• HS Diploma or GED preferred.
• Basic computer skills.
• Fluent in spoken and written English (or local language served).
• Prior leadership in retail, restaurant, hospitality, or related customer-facing environment.
• Experience managing daily store operations including opening/closing, cash handling, deposits, and operational controls.
• Proven ability to lead teams, drive performance, and deliver exceptional customer experience in fast-paced settings.

Responsibilities

• Perform all responsibilities of restaurant team members.
• Support Restaurant Manager in meeting goals and execution.
• Ensure brand standards are met during shift, including food/beverage prep.
• Communicate shift priorities, goals, and results to team.
• Complete shift deployment plans to ensure adequate coverage.
• Coach team members with timely, constructive feedback.
• Delegate tasks to ensure smooth workflow and resource use.
• Support franchisee safety, security, and profitability policies/processes during shift.
• Communicate with next Shift Leader to prepare for handover.
• Ensure Food Safety standards are met.
• Manage inventory during shift.
• Provide great guest service and coach others to do the same.
• Handle customer complaints, conflicts, and emergencies; resolve issues promptly.
• Manage cash over/short and adherence to cash handling policies.
• Monitor attendance, punctuality, and policy adherence.

Skills

Leadership experience

Customer service

Team coaching

Cash handling

Basic computer skills

Education

HS Diploma or GED

Job description

Everyday Coffee Company is seeking a Shift Leader to coach Dunkin restaurant team members during shifts, ensuring brand standards and guest service throughout operations.

You will set goals, assign tasks, monitor performance, and support the Restaurant Manager in meeting daily objectives while maintaining food safety and inventory control.

Ideal candidates have prior leadership experience in retail or hospitality, be at least 18, and communicate clearly in English.