Shift Leader: Inspire Teams & Deliver Great Service

Dairy Queen; Murfreesboro (TN); On-site; USD 17,000 - 22,000; Full time

Job summary

Dairy Queen in Murfreesboro, TN is seeking a Shift Leader to supervise hourly staff during scheduled shifts and perform all crew duties, including customer service, product preparation, cash handling, drive-thru and back-line tasks.

You will coach crews, ensure proper staffing, conduct training, support promotions, and uphold quality, value and cleanliness. The role requires endurance in a fast-paced setting, with the ability to stand for long periods and lift up to 50 pounds.

Qualifications

• Three or more months of restaurant experience as an hourly employee strongly preferred.
• Excellent customer service and employee relations skills.
• Capable of supervising specific areas in a fast-paced environment.
• Able to stand for long periods and lift up to 50 pounds.

Responsibilities

• Assist in the management of restaurant areas during scheduled shifts.
• Ensure proper staffing and break rotation according to the schedule.
• Conduct orientation, training and evaluation of crew members.
• Assist at the point of sale with product promotions.
• Ensure guest service meets quality, value and cleanliness standards.
• Handle minor customer complaints and report serious issues to management.
• Contribute to the restaurant's business plan through assigned tasks.
• Maintain timely and accurate cash accountability reports.

Skills

Customer service

Leadership

Team coordination

Communication

Job description

Dairy Queen in Murfreesboro, TN is seeking a Shift Leader to supervise hourly staff during scheduled shifts and perform all crew duties, including customer service, product preparation, cash handling, drive-thru and back-line tasks.

You will coach crews, ensure proper staffing, conduct training, support promotions, and uphold quality, value and cleanliness. The role requires endurance in a fast-paced setting, with the ability to stand for long periods and lift up to 50 pounds.