Restaurant Operations Lead: Elevate Service & Growth

Dairy Queen; Murfreesboro (TN); On-site; USD 42,000 - 54,000; Full time

Job summary

Dairy Queen in Murfreesboro, TN, is seeking a Restaurant Manager to support the General Manager in daily operations and to lead a busy team. You will supervise all restaurant activities during shifts, uphold food quality, cleanliness, and speed of service, and assist in executing the business plan.

You will also ensure PRIDE standards are followed and coach hourly staff to meet goals. Strong customer service, problem-solving, and the ability to work under pressure in a fast-paced environment are

Qualifications

• 1–3 years of management in a high-volume restaurant preferred.
• QSR experience strongly preferred.
• High School diploma or equivalent required.
• Must be detail oriented with the capability to oversee restaurant operations and multiple areas simultaneously in a fast-paced environment.
• Must be able to perform under pressure in a high-volume restaurant.
• Interact with the public and co-workers constantly during shifts.
• Must have excellent customer service skills and positive attitude.

Responsibilities

• Manage entire operation of restaurant during scheduled shifts.
• Maintain critical standards for product and service quality, restaurant cleanliness and sanitation, and speed of service.
• Assist in the execution of the restaurant’s business plan as directed by the GM.
• Ensure that all PRIDE systems and routines are incorporated into day-to-day operations.
• Ensure guest service in all areas meets company standards.
• Respond to customer complaints and resolve issues to maintain customer satisfaction.
• Complete duties such as inventory control, ordering of products, cash control.
• Assist in optimizing profits by controlling product and labor costs.
• Communicate and oversee execution of product promotions.
• Staff, train and develop hourly employees through hiring, orientations, ongoing feedback, and performance reviews.
• Prepare hourly employee schedules to meet staffing requirements for each day part.
• Exercise good judgment in decision-making and reporting issues to the GM.
• Perform other duties as requested by the GM.

Skills

Restaurant management

Customer service

Staff training

Inventory control

Cost control / labor management

Communication

Education

High School diploma or equivalent

Job description

Dairy Queen in Murfreesboro, TN, is seeking a Restaurant Manager to support the General Manager in daily operations and to lead a busy team. You will supervise all restaurant activities during shifts, uphold food quality, cleanliness, and speed of service, and assist in executing the business plan.

You will also ensure PRIDE standards are followed and coach hourly staff to meet goals. Strong customer service, problem-solving, and the ability to work under pressure in a fast-paced environment are