Shift Leader: Inspire Team, Elevate Guest Experience

Caribou Coffee Company; Grand Rapids (MN); On-site; USD 18,000 - 29,000; Full time

Benefits offered by this job

Employee discount

Free shift drink

Flexible schedule

Growth opportunities

Tips

Job summary

Caribou Coffee is hiring a Shift Leader for our Grand Rapids location. You’ll lead the coffeehouse in partnership with the GM/ASM, ensuring brand standards, guest connections, cleanliness, and smooth shift execution.

You’ll coach the team, manage on-shift duties, and drive sales while controlling waste and maintaining a welcoming environment. Prior leadership exposure and a strong sense of responsibility are essential.

Qualifications

• At least 6 months of experience in a leadership role, or properly trained and approved to take on Shift Leader responsibilities.
• Shift Leaders may be required to work different days, times, or shifts as business needs change.
• Must be at least 18 years of age
• High school diploma or GED equivalent preferred

Responsibilities

• Demonstrates mastery of every Team Member responsibility with confidence, enthusiasm, and excellence.
• Leads shifts with a focus on making work fun, keeping energy high, and staying on track.
• Optimize product sales while managing waste and maintaining an inviting, well-executed coffeehouse environment.
• Know the day’s deployment and the roles tied to it, communicating clearly on the floor to keep the shift moving.
• Read team needs, anticipate priorities, and delegate tasks accordingly.
• Own the current shift and ensure a smooth hand-off to the next shift.
• Ensure adherence to SOPs and Caribou’s standards for quality, cash handling, and safety.
• Coach and train the team on responsibilities, product knowledge, promotions, and guest requests.
• Perform administrative tasks with integrity, including deposits, inventory, and product orders.
• Develop Team Members through coaching and feedback.
• embody Core Values in daily actions: Support One Another, Make Fun Happen, Be Yourself, Take Ownership, Serve With Love.
• Make decisive Manager on Duty decisions and stay calm under pressure.
• Foster an inclusive culture with humility, curiosity, and heart and support personal growth.
• Train new hires on roles, product knowledge, and promotions.

Skills

Leadership experience

Flexible availability

18+ years old

Education

High school diploma or GED

Job description

Caribou Coffee is hiring a Shift Leader for our Grand Rapids location. You’ll lead the coffeehouse in partnership with the GM/ASM, ensuring brand standards, guest connections, cleanliness, and smooth shift execution.

You’ll coach the team, manage on-shift duties, and drive sales while controlling waste and maintaining a welcoming environment. Prior leadership exposure and a strong sense of responsibility are essential.