Shift Leader — Inspire Crew, Elevate Guest Experience

GPM Investments LLC; Roy (UT); Hybrid; USD 40,000 - 52,000; Full time

Benefits offered by this job

Weekly pay

Paid time off

Career advancement

401(k) with 6% match

Job summary

GPM Investments LLC operates a Dunkin' Donuts franchise seeking a Shift Leader to guide crew members and ensure a high-quality guest experience. You will motivate teams, coach staff, and maintain service standards in a fast-paced setting.

The role emphasizes operational excellence, guest satisfaction, and teamwork, with a focus on training, feedback, and safety. Franchise employees drive the store’s success and customer happiness.

Qualifications

• Strong communication, math, and writing skills.
• Experience in restaurant, retail, or supervisory roles is preferred.
• Must be at least 18 years old and fluent in English.
• Energetic leaders who can inspire teams and deliver exceptional guest experiences.
• Ability to pass a background check and drug test.
• Flexibility to work various shifts as required.

Responsibilities

• Inspire and coach crew members.
• Lead by example in guest service, setting the standard for your team.
• Drive operational standards and efficiency.
• Manage team dynamics and shift operations.
• Support training and development, including ServSafe certification.
• Guide crew through shifts, communicating responsibilities and feedback.
• Utilize team members effectively to meet guest needs and maintain service standards.
• Assist in training crew members according to Restaurant Manager directives.
• Set clear goals and hold team members accountable during shifts.
• Uphold commitments to guest service and maintain cleanliness and safety.

Skills

Communication skills

Math skills

Writing skills

Leadership

English fluency

Background check

Drug test

Shift flexibility

Hospitality experience

Job description

GPM Investments LLC operates a Dunkin' Donuts franchise seeking a Shift Leader to guide crew members and ensure a high-quality guest experience. You will motivate teams, coach staff, and maintain service standards in a fast-paced setting.

The role emphasizes operational excellence, guest satisfaction, and teamwork, with a focus on training, feedback, and safety. Franchise employees drive the store’s success and customer happiness.