Shift Leader in Training: Lead & Elevate Guest Experience

ABC Liquors, Inc.; Michigan; On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

PAID VACATION/PTO

Tuition reimbursement ABC UNIVERSITY

Excellent health insurance (individual

Family dental and vision plans

Company-match 401K

Employee discounts on wine & spirits

Employee assistance program (EAP)

Pet insurance

Job summary

ABC Fine Wine & Spirits is seeking a Shift Leader Trainee in the United States. Trainees move into the Shift Leader role typically within 90 days, gaining responsibility for frontline operations, guest service, and store leadership during training.

You will assist with opening/closing, manage transactions, training, stocking, and merchandising while ensuring a safe, clean environment. The role requires flexibility for nights/weekends and a commitment to excellent guest experiences.

Qualifications

• Must be 21 years of age or older.
• High School Diploma or GED.
• At least 6 months of proven experience and/or training in a management or leadership role; at least 2 years of education from a college or technical school in Business Management or related field; or equivalent combination of education and experience.
• Ability to work a flexible schedule including nights, weekends, and holidays as business needs demand.

Responsibilities

• Serve as Manager on Duty in training, open and close the store, and assist the Store Manager and Assistant Manager in overseeing store operations.
• Greet each Guest upon entry and provide prompt, friendly, and engaging service throughout their visit.
• Operate a Point-of-Sale terminal to process Guest transactions, including accurate cash handling, accepting other forms of tender, and applying coupons or discounts per company procedures; also handle opening and closing functions including reconciliation.
• Train, coach, and direct other sales associates when acting as Manager on Duty in training to promote exceptional customer service and ensure adherence to store operation procedures.
• Maintain a clean, safe, and organized environment throughout the store, including the sales floor, stockroom, Team Member areas, and customer-facing spaces such as restrooms.
• Assist with daily property upkeep by sweeping and removing debris inside the store and in exterior areas such as parking lots and walkways, collecting shopping carts, emptying trash, and performing routine restroom cleaning.
• Provide wrapping service for ABC products, assemble custom gift baskets, and offer carryout service when needed.
• Unload and put away weekly truck deliveries.
• Merchandise and display product on store shelves and in beer coolers per Operational Guidelines, restocking from stockrooms as needed.
• Perform other tasks/projects as assigned by store management.

Skills

Leadership experience

Customer service

Cash handling

Team training

Flexible schedule

Education

High School Diploma or GED

2 years college/tech in Business Management or related

Tools

POS system

Job description

ABC Fine Wine & Spirits is seeking a Shift Leader Trainee in the United States. Trainees move into the Shift Leader role typically within 90 days, gaining responsibility for frontline operations, guest service, and store leadership during training.

You will assist with opening/closing, manage transactions, training, stocking, and merchandising while ensuring a safe, clean environment. The role requires flexibility for nights/weekends and a commitment to excellent guest experiences.