Shift Leader in Training

truenorth Convenience Stores; Holland (OH); On-site; USD 21,000 - 30,000; Full time

Job summary

True North is seeking a dependable Shift Manager to help oversee daily store operations in a fast-paced retail environment in Ohio. You will lead customer service interactions, manage cash transactions, and ensure clean, safe, and well-organized store conditions.

You will assist with merchandising, pricing, loss prevention, inventory, and fuel transactions while addressing guest concerns and upholding True North service standards.

Qualifications

• Must hold a high school diploma or equivalent.
• Prior customer service or cashier experience.
• Must be able to work flexible hours including evenings, overnights, weekends, and holidays.
• Must have a valid driver’s license.
• Must have access to reliable vehicle for banking purposes.

Responsibilities

• Provide prompt, courteous customer service in accordance with company standards.
• Accurately process customer transactions using point-of-sale systems.
• Maintain a clean, safe, and organized store environment.
• Perform assigned food service tasks following food safety and sanitation requirements, as applicable.
• Perform interior and exterior store duties necessary to support daily operations.
• Assist customers and provide product or service recommendations.
• Greet and acknowledge every customer to create a welcoming environment.
• Communicate customer feedback, concerns, and complaints to management.
• Monitor store activity and report suspicious behavior or incidents.
• Handle customer issues and complaints, escalating to the Store Manager when required.

Skills

Customer service

Cash handling

POS systems

Merchandising

Communication

Education

High school diploma

Tools

POS system

Car wash equipment

Job description

True North is seeking a dependable Shift Manager to help oversee daily store operations in a fast-paced retail environment in Ohio. You will lead customer service interactions, manage cash transactions, and ensure clean, safe, and well-organized store conditions.

You will assist with merchandising, pricing, loss prevention, inventory, and fuel transactions while addressing guest concerns and upholding True North service standards.