Shift Leader, Ice Cream

Sundae Artisan Ice Cream; Denver (CO); On-site; USD 30,000 - 37,000; Part time

Benefits offered by this job

Overtime

Shift flexibility

Employee discounts

Health plan

401K

Growth opportunities

Vacation pay

Sick pay

Job summary

Sundae Artisan Ice Cream in Denver is seeking a dedicated Shift Leader to guide a small team during daytime or evening shifts. The role focuses on exceptional customer service, teamwork, and maintaining standards while opening or closing the store.

You will help manage stock, promote loyalty programs, handle cash, and participate in staff meetings. The position offers a total compensation of $22.00-27.00 per hour, with overtime eligibility, comprehensive benefits, a 401K plan, and growth

Qualifications

• 1+ years of customer service experience preferred
• Some foodservice experience preferred
• Must be 16 or older
• Passionate about customer service

Responsibilities

• Lead a team during a shift with positive customer interactions
• Open and close the store with a team or alone
• Maintain stock levels and prepare items to par levels
• Know product details and service standards; communicate them
• Promote loyalty programs and seasonal promotions
• Handle cash responsibly and perform cash-out procedures
• Exemplify customer service standards with leadership
• Attend staff meetings and contribute
• Adhere to food safety standards and regulations

Skills

Leadership

Team player

Self-motivated

Customer service

Coachable

Job description

Are you looking for a fun, customer service focused job with opportunity for career growth? Do you have what it takes to lead a small team through a shift with success? Sundae is looking for the right candidate to join our tight-knit and hardworking retail team as we launch our 6th location on 16th street in Downtown Denver!

• Total compensation = $22.00-27.00 per hour (includes base + tips)

• Full-time or part-time hourly positions available (eligible to earn overtime)

• Daytime availability, 9:30am -5pm or Evening availability, 5p-11/12p

• Consistent scheduling available!

• Employee benefits: Sick Pay, shift treats, and employee discounts

• Full-time employee benefits: Vacation Pay, Sick Pay, Group Health Plans with employer contribution

• 401K retirement plans with generous employer contribution

• Individualized mentorship and growth opportunities

Who are we?

Sundae is an established artisan ice cream business with exciting growth opportunities on the horizon and a simple mission- To Share Joy, One Scoop at a Time. We are a friendly face, a familiar product, a welcoming smile, and part of the community. We strive to be “THE place to work” and do so by providing a fun workplace, career advancement, and community involvement. Sundae is the place you want your best friend to work.

Who are we looking for?

We are searching for a candidate who is:

• A natural leader who seeks to grow leadership skillsets
• A passionate team player who leads by example
• Self-motivated and has a strong work-ethic
• Enthusiastic about serving others
• Responsible and trustworthy
• Coachable and receptive to feedback

Shift Leader Responsibilities:

• Lead a team to success during a shift by setting the example for positive customer interactions, portion control, and cleanliness standards
• Timely and efficiently open and close the store, either alone or with a team
• Maintain an elevated awareness of stock levels; confidently and timely prepare food items to uphold established par levels
• Demonstrate thorough knowledge of all product details and service standards; accurately communicate to others
• Promote Sundae’s loyalty programs and seasonal promotions to customers by encouraging signups and enhancing the customer experience
• Maintain responsible cash handling and perform opening and closing cash out procedures accurately
• Exemplify Sundae’s customer service standards; execute with pride and leadership
• Participate in and contribute to all staff meetings
• PIC food Safety standards/regulations

This list is generally descriptive and is not entirely inclusive. You will be joining a dynamic work environment and if you are a great fit for this job then you will thrive in this atmosphere.

Requirements

• 1+ years of customer service experience preferred
• Some foodservice experience preferred
• Must be 16 or older
• Passionate about customer service

Physical Requirements:

• Move, traverse or remain in a stationary position for up to 8 hours
• Constantly use manual (e.g., scooping ice cream) and automatic food service equipment and touchscreens
• Regularly move up to 25 pounds for a distance of 50 feet or more
• Frequently retrieve items above shoulder height and/or clean items above shoulder height
• Occasionally ascend/descend ladder to clean or lift items stored above
• Occasionally position self to clean, maintain equipment, and retrieve items below counter height

Benefits

• Total compensation = $22.00-27.00 per hour (includes base + tips)

• Full-time or part-time hourly positions available (eligible to earn overtime)

• Daytime availability, 9:30am -5pm or Evening availability, 5p-11/12p

• Consistent scheduling available!

• Employee benefits: Sick Pay, shift treats, and employee discounts

• Full-time employee benefits: Vacation Pay, Sick Pay, Group Health Plans with employer contribution

• 401K retirement plans with generous employer contribution

• Individualized mentorship and growth opportunities