Retail Store Manager, Ice Cream

Sundae Artisan Ice Cream; Vail (CO); On-site; USD 60,000 - 65,000; Full time

Benefits offered by this job

Group health plan (employer contrib)

Dental plan (employer contrib)

Free treats and discounts

Mentorship and growth opportunities

Fitness reimbursement

Housing opportunity nearby

Job summary

Sundae Artisan Ice Cream in Vail, CO is seeking a hands-on Store Manager to lead a team of 8-15, uphold customer service standards, and drive SOP execution in a high-volume setting.

You will recruit, train, and develop staff, manage schedules and payroll, and collaborate with production for quality and efficiency. A strong leader with coaching skills will thrive here.

Qualifications

• 3+ years of customer service experience or equivalent.
• 1+ year of high-volume foodservice management or equivalent.
• 2+ years of foodservice experience preferred.
• High school diploma or equivalent.
• 18 years of age or older.
• Proficient in Microsoft Office and Outlook.
• Valid Food Safety Manager certificate or equivalent (can be obtained within 60 days).

Responsibilities

• Lead a team of 8-15 staff with focus on customer service and SOPs.
• Promote a culture of continuous improvement and employee retention.
• Develop direct reports through coaching and reviews.
• Recruit, hire, train and retain talent.
• Provide regular feedback and conduct performance reviews.
• Assist with on-call coverage and emergencies.
• Manage inventory, ordering, waste, and transfers.
• Oversee waffle cone, topping, and sauce production.
• Maintain cleanliness and store appearance.
• Adjust staffing for seasonal sales trends and labor costs.
• Meet food safety requirements and HACCP practices when needed.
• Engage with the local community and core partners.
• Collaborate with Production Manager for retail/production alignment.
• Participate in staff and leadership meetings.
• Handle administrative tasks like deposits, payroll, and scheduling.

Skills

Customer service

Leadership

Autonomous

Organization

Coaching

Team player

Open to feedback

Education

High school diploma

Job description

Are you looking for a hands-on, management opportunity that is both fun and challenging? Do you have what it takes to successfully manage and have meaningful influence over a team? Sundae (sundaeicecream.com) is looking for the right candidate to join our tight-knit and ambitious leadership team!

• Annual compensation range: $60,000-$65,000
• Annual reviews and performance-based raises
• 3 weeks of Paid Time Off each year, with rollover opportunity
• Group Health Plan benefit (50-100% employer contribution to premiums)
• Dental Plan benefit (50-100% employer contribution to premiums)
• Free treats & product discounts
• Individualized mentorship and growth opportunities
• Fitness reimbursement benefit
• Housing opportunity available (short or long-term, approx. 40-mile commute from work location)

Who are we?

Sundae is an established artisan ice cream business with exciting growth opportunities on the horizon and a simple mission—To Share Joy, One Scoop at a Time. We are a friendly face, a familiar product, a welcoming smile, and part of the community. We strive to be “THE place to work” and do so by providing a fun workplace, career advancement, and community involvement. Sundae is the team you can depend on and the company to which you can entrust your career.

Learn more about Sundae here: Sundae Ice Cream | Small-Batch Artisan Ice Cream

Who are we looking for?

We are searching for a candidate who is:

• Highly skilled in customer service and serves others enthusiastically
• A compassionate leader who leads by example and welcomes the challenges of managing others
• Self-motivated and can manage autonomously
• Organized and time/task management focused
• A passionate people coach and teambuilder
• Coachable and receptive to feedback
• A great team player with a collaborative management style

**This could be your debut opportunity to enter the management field for the first time, or a new challenge if you are currently in a leadership role and looking for growth. We are eager to invest in a great fit and let your talent shine.

Store Manager Responsibilities:

• Lead a team of 8-15 staff by demonstrating exemplary customer service, portion control, and presentation, all while maintaining the upmost professionalism in a high volume, quick service environment
• Uphold Sundae’s standards by promoting a culture of continuous improvement with a constant focus on SOP execution, customer satisfaction, and employee retention
• Confidently cultivate and grow a team by regularly assessing and developing direct reports to ensure they are engaged and motivated with a constant focus on being an exceptional employer
• Efficiently recruit, hire, train and retain talented employees
• Provide regular and effective feedback to direct reports, complete performance reviews, and administer disciplinary actions when necessary
• Support business requirements by being available for on call and emergency coverage
• Sustain operational inventory levels by placing regular vendor orders, monitoring waste, controlling portion sizes, and accurately tracking outgoing and incoming transfers
• Manage high-quality waffle cone, topping, and sauce production while meeting fluctuating volume demands
• Maintain exceptional cleanliness, organization, and appearance throughout the store
• Monitor seasonal sales trends to ensure operational success through adequate staffing that meets labor cost metrics
• Meet or exceed food safety requirements as established by local and state health departments and industry best practices; food safety management and HACCP certifications may be required
• Intentionally interact with the local community to maintain strong ties and foster connections
• Collaborate closely with the Production Manager to ensure cohesive retail and production operations, supporting consistent product quality and operational success.
• Participate in and contribute to regular staff, management, and leadership meetings
• Perform administrative tasks required for retail operations, including but not limited to bank deposits, payroll reporting, and scheduling

This list is generally descriptive and is not entirely inclusive. You will be joining a dynamic work environment and if you are a great fit for this job then you will thrive in this atmosphere.

• 3+ years of customer service experience or equivalent required
• 1+ year of high-volume foodservice management, team leadership experience or equivalent required
• 2+ year of foodservice experience preferred
• High school diploma or equivalent required
• 18 years of age or older
• Proficient in Microsoft Office and Outlook
• Valid Food Safety Manager certificate or equivalent (may be obtained within 60 days of hire date)

Physical Requirements:

• Move, traverse or remain in a stationary position for up to 10 hours
• Constantly use manual (e.g., scooping ice cream) and automatic foodservice equipment and touchscreens
• Regularly move up to 25 pounds for a distance of 50 feet or more
• Occasionally move up to 50 pounds for a distance of 25 feet or more
• Occasionally ascend/descend ladder to clean or lift items stored above
• Occasionally position self to clean, maintain equipment, and retrieve items below counter height

• Annual compensation range: $60,000-$65,000
• Annual reviews and performance-based raises
• 3 weeks of Paid Time Off each year, with rollover opportunity
• Group Health Plan benefit (50-100% employer contribution to premiums)
• Dental Plan benefit (50-100% employer contribution to premiums)
• Free treats & product discounts
• Individualized mentorship and growth opportunities
• Fitness reimbursement benefit
• Housing opportunity available (short or long-term, approx. 40-mile commute from work location)