Shift Leader – Guest Service & Team Coach

Dunkin’ @ The Wolak Group - Rt. 342; New York; On-site; USD 22,000 - 26,000; Full time

Benefits offered by this job

Competitive pay plus tips

Flexible hours

Tuition reimbursement

Health, dental, vision

401K Savings

PTO

Free/discounted food

Job summary

The Wolak Group, a Dunkin’ franchisee, is hiring a Shift Leader to join our fast-paced team in Watertown, NY. You will lead daily operations and ensure guest satisfaction. Train and coach crew, monitor quality and safety, and drive consistent service.

You’ll play a key role in upholding brand standards and creating a welcoming environment for guests. We offer competitive pay $16.25-$19.00 per hour plus tips, flexible hours, tuition reimbursement, health/dental/vision coverage, 401(k), PTO and

Qualifications

• Experience leading a fast-paced shift in food service or retail.
• Ability to train and coach employees to meet service standards.
• Strong focus on guest satisfaction and safety.

Responsibilities

• Lead daily operations and team to deliver exceptional guest service.
• Train and coach new and existing employees on procedures.
• Ensure duties are completed and food/drinks meet quality standards.

Skills

Team leadership

Guest service

Coaching

Operations readiness

Job description

The Wolak Group, a Dunkin’ franchisee, is hiring a Shift Leader to join our fast-paced team in Watertown, NY. You will lead daily operations and ensure guest satisfaction. Train and coach crew, monitor quality and safety, and drive consistent service.

You’ll play a key role in upholding brand standards and creating a welcoming environment for guests. We offer competitive pay $16.25-$19.00 per hour plus tips, flexible hours, tuition reimbursement, health/dental/vision coverage, 401(k), PTO and