Shift Lead: Drive Guest Experience & Restaurant Ops

Burger King; Norman (OK); On-site; USD 26,000 - 34,000; Full time

Job summary

Burger King is seeking an Hourly Shift Coordinator to lead a single shift, support the Restaurant General Manager, and supervise Team Members to ensure fast, friendly service. This role focuses on guest satisfaction, operations coordination, and driving daily performance.

You will monitor inventory, uphold brand standards, and coach crew to deliver quality meals while meeting speed-of-service goals and maintaining clean, safe dining areas.

Qualifications

• Demonstrated understanding of guest service principles

Responsibilities

• Maintains inventory
• Directs efficient and accurate preparation and sale of products for prompt delivery within established speed of service guidelines
• Reviews restaurant results to identify successes and areas for improvement
• Ensures that restaurant upholds operational and brand standards
• Motivates and directs Team Members to exceed guest expectations with accurate, fast, and friendly service in clean surroundings
• Provides coaching and feedback to Team Members to increase the restaurant team’s capabilities
• Performs duties of the Team Member when necessary

Skills

Guest service principles

Job description

Burger King is seeking an Hourly Shift Coordinator to lead a single shift, support the Restaurant General Manager, and supervise Team Members to ensure fast, friendly service. This role focuses on guest satisfaction, operations coordination, and driving daily performance.

You will monitor inventory, uphold brand standards, and coach crew to deliver quality meals while meeting speed-of-service goals and maintaining clean, safe dining areas.