Shift Leader: Guest Service & Operations Coach

Taco-Bell; Philadelphia (Philadelphia County); On-site; USD 25,000 - 36,000; Part time

Job summary

Taco-Bell in Philadelphia seeks a Shift Manager to support management with operational and customer service duties, while ensuring compliance with food safety and brand standards. This hourly role focuses on coaching crew, opening/closing procedures, and maintaining quality and service speed.

Responsibilities include cash handling, inventory checks, daily food safety audits, and guiding team members to deliver fast, friendly guest experiences in a busy restaurant environment.

Qualifications

• Maintains fast, accurate service and guest relations while upholding quality standards.
• Provides ongoing coaching to crew on service, quality and speed of service.
• Assists with opening/closing and cash procedures in absence of management.

Responsibilities

• Drive customer service excellence and ensure products meet brand standards.
• Conduct daily inventory and food safety audits; review equipment readiness.
• Oversee cash handling, deposits, and safe management with the management team.
• Provide hands-on crew training for Learning Zone and ongoing feedback.

Skills

Customer service

Coaching

Cash handling

Food safety

Inventory management

Shift leadership

Job description

Taco-Bell in Philadelphia seeks a Shift Manager to support management with operational and customer service duties, while ensuring compliance with food safety and brand standards. This hourly role focuses on coaching crew, opening/closing procedures, and maintaining quality and service speed.

Responsibilities include cash handling, inventory checks, daily food safety audits, and guiding team members to deliver fast, friendly guest experiences in a busy restaurant environment.