Restaurant Shift Leader: Service & Ops Coach

Taco Bell; Red Lion (York County); On-site; USD 17,000 - 22,000; Full time

Job summary

Taco Bell in Red Lion, PA is seeking a Shift Leader to support management in daily restaurant operations. This hourly role focuses on managing tasks in food preparation, guest service and cleaning while upholding company standards.

Responsibilities include driving customer service, monitoring food safety, coaching crew, coordinating opening and closing shifts, and ensuring smooth daily operations with attention to speed of service.

Responsibilities

• Maintains fast, accurate service, positive guest relations and ensure products are consistent with company quality standards.
• Conducts periodic food safety audits.
• Provides on-going coaching and feedback to crew on customer service, product quality and speed of service.
• Shares with the Management team day-to-day responsibility for cash procedures such as bank deposits, making change, opening/closing safe and verifying drawers.
• Conducts daily inventory, completes shift-to-shift food safety audit and sets up daily control sheets.
• Reviews facility and equipment readiness.
• Monitors inventory, food preparation and order fulfillment on a daily basis to ensure adherence to company standards.
• Monitors speed with service (SWS) performance and resolves bottlenecks to achieve SWS goals.
• In the absence of management, responsible for food and supplies deliveries and restaurant opening and closing.
• Provides ongoing coaching and feedback for crew employees.
• Provides “hands‑on” training for crew in Learning Zone.

Job description

Taco Bell in Red Lion, PA is seeking a Shift Leader to support management in daily restaurant operations. This hourly role focuses on managing tasks in food preparation, guest service and cleaning while upholding company standards.

Responsibilities include driving customer service, monitoring food safety, coaching crew, coordinating opening and closing shifts, and ensuring smooth daily operations with attention to speed of service.