Shift Leader: Guest-First Ops Champion

Twistee Treat USA; Orlando (FL); On-site; USD 21,000 - 26,000; Full time

Job summary

Twistee Treat USA is seeking a Shift Leader to help run a profitable operation centered on controlling food waste, labor, cleanliness and guest satisfaction. You will support the GM and lead a front-line team to ensure a smooth, guest-first service.

Responsibilities include managing labor targets, cash handling, daily lineup cards, incident reporting, and upholding safety and training standards. The role emphasizes accountability, communication, and consistent readiness during peak times.

Qualifications

• Knowledge of labor management and scheduling practices.
• Cash handling and daily reporting procedures.
• Training and coaching of team members to standards.

Responsibilities

• Lead front-line team during shifts with a guest-first approach.
• Help control labor costs and meet labor targets.
• Maintain cleanliness and organization and ensure 100% guest readiness.
• Ensure accurate cash handling and nightly deposits.
• Use incident reporting and training programs consistently.

Job description

Twistee Treat USA is seeking a Shift Leader to help run a profitable operation centered on controlling food waste, labor, cleanliness and guest satisfaction. You will support the GM and lead a front-line team to ensure a smooth, guest-first service.

Responsibilities include managing labor targets, cash handling, daily lineup cards, incident reporting, and upholding safety and training standards. The role emphasizes accountability, communication, and consistent readiness during peak times.