Shift Leader: Frontline Ops & Guest Experience

Twistee Treat USA; Ocala (FL); On-site; USD 16,531,000 - 22,042,000; Full time

Job summary

Twistee Treat USA is seeking a Shift Leader to support our General Managers in Ocala, Florida. The role focuses on controlling food waste, labor costs, cleanliness, and delivering great guest experiences while building sales and guest return.

You'll lead by example, ensure 100% adherence to training, utilize shift checklists, and manage incidents and cost controls. Join a team committed to fast, friendly service in a busy takeaway environment.

Qualifications

• Experience in fast-food or retail leadership.
• Ability to manage labor targets and schedules.
• Strong guest service orientation.

Responsibilities

• Assist GM in day-to-day operations.
• Ensure guest-first service and hospitality at all times.
• Enforce training and safety standards across the team.
• Complete shift checklists and ensure 100% guest readiness.

Skills

Leadership

Communication

Team management

Job description

Twistee Treat USA is seeking a Shift Leader to support our General Managers in Ocala, Florida. The role focuses on controlling food waste, labor costs, cleanliness, and delivering great guest experiences while building sales and guest return.

You'll lead by example, ensure 100% adherence to training, utilize shift checklists, and manage incidents and cost controls. Join a team committed to fast, friendly service in a busy takeaway environment.