Shift Leader: Guest Experience & Team Growth

Chick-fil-A

Van Buren Charter Township (MI)

On-site

USD 17,000 - 25,000

Full time

14 days+

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Benefits offered by this job

Fun work environment

Competitive pay

Scholarship opportunities

Flexible scheduling

Learning first-hand from an Operator/3

Intentional growth and development

Job summary

Chick-fil-A in Michigan is seeking a Team Leader who champions our core values and delivers outstanding guest experiences. You will plan shifts, coach peers, and model service excellence while maintaining food safety and quality every shift.

You will lead by example, drive daily operations, handle guest recovery when needed, and collaborate with senior leadership to meet cost, service, and quality goals. The role offers growth opportunities, a fun, supportive environment, and Sunday closures

Qualifications

Smile
Create and Maintain Eye Contact
Speak Enthusiastically
Make Emotional Connections with Guests
Reliable transportation
Ability to work in a fast-paced environment
Strong people skills with a desire to serve Team Members
Strong commitment to superior customer service
Ability to manage Team Member behavioral and performance issues
Ability to work in a team environment with shared ownership and responsibility
Prior experience as shift lead, crew lead, supervisor, team lead, restaurant manager, or restaurant assistant manager is not required but is preferred.

Responsibilities

Participating operationally in day-to-day activities in a high-volume, fast-paced Restaurant
Ensure excellent guest experience and recover guests who had a poor experience as needed
Assist in training of new hires, set the tone for a shift, and act as a role model for our team
Be a friendly, encouraging team player
Open and/or close, lead shifts, key holder
Count drawers and finalize day
Excellent communication skills, both written and spoken