Shift Leader | Hospitality Orchestrator, Flexible Scheduling

Chick-fil-A, Inc.; Lutz (FL); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Competitive pay

Fun work environment

Flexible scheduling

Closed on Sundays

Learning from experienced Operators

Job summary

Chick-fil-A, Inc. in Florida is seeking a Shift Leader to uphold our core values and serve guests with a servant’s heart. You will support senior leadership in daily operations, ensure food safety, and maintain hospitality and consistency across all recipes and systems.

The role emphasizes strong character, effective communication, and the ability to train and coach team members in a fast-paced environment. Open/close shifts and uphold cleanliness and standards daily.

Qualifications

• Smile
• Create and Maintain Eye Contact
• Speak Enthusiastically
• Make Emotional Connections with Guests
• Reliable transportation
• Ability to work in a fast‑paced environment
• Strong people skills with a desire to serve Team Members
• Strong commitment to superior customer service
• Ability to manage Team Member behavioral and performance issues
• Ability to work in a team environment with shared ownership and responsibility
• Prior experience as shift lead, crew lead, supervisor, team lead, restaurant manager, restaurant assistant manager is not required but is preferred.

Responsibilities

• Organize and oversee positional set‑ups, breaks, and changes
• Ensure Food Safety, Operational Accuracy, and Hospitable Service
• Dedication to cleanliness, organization, and operational compliance at all times
• Consistency in executing restaurant recipes and systems
• Ability to handle high expectations and accountability in a high demand and fast‑paced environment
• Open and/or close, lead shifts, key holder
• Count drawers and finalize day

Job description

Chick-fil-A, Inc. in Florida is seeking a Shift Leader to uphold our core values and serve guests with a servant’s heart. You will support senior leadership in daily operations, ensure food safety, and maintain hospitality and consistency across all recipes and systems.

The role emphasizes strong character, effective communication, and the ability to train and coach team members in a fast-paced environment. Open/close shifts and uphold cleanliness and standards daily.