Shift Leader: Guest Experience & Operations (Flexible Hours)

Chick-fil-A | New Jersey; Cinnaminson Township (NJ); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Flexible Hours

Closed Sundays

Work Directly With A Chick-fil-A Oper‑

Competitive Pay

It's a Great Place to Work

Job summary

Chick-fil-A is seeking a Team Leader to assist the management team with shift management and to ensure every restaurant guest has an outstanding experience. The Team Leader will supervise assigned stations for an entire shift and may be assigned to open or close the restaurant in the absence of a manager; following established opening and closing procedures.

This role requires guiding Team Members to follow recipes, maintain precise weights, pace with service guidelines, and keep stations and

Responsibilities

• Insures that Team Members follow recipes and read tickets to accurately prepare all orders.
• Insures that Team Members are extremely accurate with weights and measurements for all recipe items.
• Insures that Team Members work at a pace to maintain restaurant's established speed of service guidelines.
• Insures that workstations are clean at all times.
• Insures that cashiers follow cash handling procedures at all times.
• Executes proper security and cash handling and control procedures and holds cashiers accountable to adhering to policies and procedures.
• Insures that Team Members monitor dining room, restroom, parking lot and overall facility cleanliness.
• Perform any of the tasks above as needed throughout shift.
• Addresses guest issues that may arise; consults with management regarding complex issues.
• Maintains a positive working relationship and treats all employees with respect while providing them with direction and feedback.
• Communicates employee performance and policy/procedure violations to management for appropriate handling.
• Strictly adheres to all Company policies and procedures.

Job description

Chick-fil-A is seeking a Team Leader to assist the management team with shift management and to ensure every restaurant guest has an outstanding experience. The Team Leader will supervise assigned stations for an entire shift and may be assigned to open or close the restaurant in the absence of a manager; following established opening and closing procedures.

This role requires guiding Team Members to follow recipes, maintain precise weights, pace with service guidelines, and keep stations and