Shift Leader: Guest Experience & Team Growth

Nothing Bundt Cakes; Franklin (TN); On-site; USD 21,000 - 29,000; Full time

Benefits offered by this job

Health insurance

Opportunity for advancement

Competitive salary

Employee discounts

Job summary

Nothing Bundt Cakes in Franklin, TN is seeking a Shift Leader to work alongside management and team members to ensure the highest quality cakes, a welcoming environment, and a superior guest experience.

The Shift Leader shares in team leadership, helps drive sales and profitability, and executes day-to-day bakery operations in accordance with NbC standards; advancement opportunities are available within this growing brand.

Qualifications

• High school diploma or GED; post-secondary education is a plus.
• 1-3 years of guest-facing experience in a retail, restaurant or food service environment, preferably in a lead role with progressive managerial responsibilities.
• Demonstrated success creating a superior guest experience and coaching others to do the same, training new team members, directing the work of others, and achieving productivity goals.
• Basic proficiency in Microsoft Word, Excel and Outlook, with comfort in learning new technologies.

Responsibilities

• Lead and support the team to deliver high-quality cakes and excellent guest service.
• Collaborate with bakery management to drive sales and profitability.
• Assist in day-to-day operations and ensure NbC standards are followed.
• Coach and train team members to improve productivity and guest satisfaction.

Skills

Customer service

Leadership

Coaching

Education

High school diploma or GED

Post-secondary education a plus

Tools

Microsoft Word

Excel

Outlook

Job description

Nothing Bundt Cakes in Franklin, TN is seeking a Shift Leader to work alongside management and team members to ensure the highest quality cakes, a welcoming environment, and a superior guest experience.

The Shift Leader shares in team leadership, helps drive sales and profitability, and executes day-to-day bakery operations in accordance with NbC standards; advancement opportunities are available within this growing brand.