Shift Leader - Guest Experience & Team Growth

GetHired, Inc.; Floresville (TX); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Great perks

Job summary

Golden Chick in Floresville, TX, is seeking a Shift Leader to provide leadership and guidance to hourly staff and ensure guests have the best possible experience. The role requires performing all crew duties and maintaining smooth operation during shifts.

The Shift Leader will supervise tasks such as customer service, product preparation, cash accountability, drive-thru and back-line prep, with duties including staff orientation, training, and handling guest issues promptly.

Qualifications

• Must be passionate about providing guests with the best experience.

Responsibilities

• Lead and guide hourly staff during scheduled shifts.
• Perform all crew functions including customer service, product prep, cash accountability, drive-thru and back-line prep.
• Ensure restaurant is properly organized and staffed per schedule.
• Conduct orientation, training and evaluation of crew members.
• Handle customer complaints and escalate when needed.
• Complete cash accountability reports accurately on shifts.

Skills

Leadership

Customer service

Training

Team management

Cash handling

Conflict resolution

Job description

Golden Chick in Floresville, TX, is seeking a Shift Leader to provide leadership and guidance to hourly staff and ensure guests have the best possible experience. The role requires performing all crew duties and maintaining smooth operation during shifts.

The Shift Leader will supervise tasks such as customer service, product preparation, cash accountability, drive-thru and back-line prep, with duties including staff orientation, training, and handling guest issues promptly.