Shift Manager

GetHired, Inc.; San Antonio (TX); On-site; USD 1,929,000 - 2,755,000; Full time

Benefits offered by this job

Training

Great perks

Fun atmosphere

Job summary

GetHired, Inc. is hiring a Shift Leader for Golden Chick in San Antonio, TX. The role focuses on leading hourly staff, maintaining service quality, and ensuring smooth restaurant operations across customer service, product prep, and cash handling.

The Shift Leader will train crew, manage shifts, support promotions, and uphold guest satisfaction standards while collaborating with management to meet daily goals.

Qualifications

• Experience leading restaurant or fast-food staff.
• Ability to train and evaluate crew members.
• Strong customer service orientation and problem-solving skills.

Responsibilities

• Lead and support hourly staff during shifts.
• Ensure proper staffing and task delegation per schedule.
• Conduct orientation, training, and evaluation of crew members.
• Assist at POS, support product promotions and upselling.
• Maintain guest service standards in all areas of the restaurant.
• Address guest concerns promptly and escalate when needed.
• Contribute to execution of the store's business plan.
• Oversee cash accountability reports and accuracy.
• Perform duties of non-management positions when required.

Skills

Leadership

Customer service

Training

Cash handling

Job description

GOLDEN CHICK LOCATED AT

8213 Talley Rd San Antonio TX 78253

IS LOOKING TO HIRE YOU! GOLDEN CHICK WANTS TO INVEST IN YOUR CAREER!

WE OFFER FUN, FOOD, TRAINING AND GREAT PERKS!

We are looking for Shift Leaders to become part of our Golden Chick family with skills and behaviors to create memorable experiences for our guests. Must be passionate about providing guests with the best experience possible.

Shift Leaders help provide leadership and guidance to hourly staff. A Shift Leader must be able to perform all job functions of each crew position, including customer service, product preparation, cash accountability, and drive-thru and back-line food preparation. Essential job functions include, but are not limited to:

• Assist in the management of specific areas of restaurant during scheduled shifts.
• Ensure that restaurant is properly organized and staffed as designated by written schedule through proper job assignments, break rotation and delegation of tasks during both peak and non-peak periods.
• Conduct orientation, training and evaluation of crew members in all functional areas.
• Assist hourly employees at the point of sale in the execution of product promotions.
• Ensures guest service in all areas meets applicable standards for quality, value and cleanliness.
• Handle minor customer complaints, taking prompt and appropriate action to resolve problem and make determination when to report to management team on more serious complaints.
• May contribute in the execution of the restaurant’s business plan through specific job assignments and projects as determined by the management team.
• Responsible for timely and accurate completion of all cash accountability reports on assigned shifts.
• Able to perform the duties of all other non-management positions.
• Informs immediate supervision promptly of all problems or unusual matters of significance.