Shift Manager

GetHired, Inc.; Floresville (TX); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Great perks

Job summary

Golden Chick in Floresville, TX, is seeking a Shift Leader to provide leadership and guidance to hourly staff and ensure guests have the best possible experience. The role requires performing all crew duties and maintaining smooth operation during shifts.

The Shift Leader will supervise tasks such as customer service, product preparation, cash accountability, drive-thru and back-line prep, with duties including staff orientation, training, and handling guest issues promptly.

Qualifications

• Must be passionate about providing guests with the best experience.

Responsibilities

• Lead and guide hourly staff during scheduled shifts.
• Perform all crew functions including customer service, product prep, cash accountability, drive-thru and back-line prep.
• Ensure restaurant is properly organized and staffed per schedule.
• Conduct orientation, training and evaluation of crew members.
• Handle customer complaints and escalate when needed.
• Complete cash accountability reports accurately on shifts.

Skills

Leadership

Customer service

Training

Team management

Cash handling

Conflict resolution

Job description

"Attractive Pay"\

GOLDEN CHICK LOCATED AT

537 10TH Street Floresville TX 78114

IS LOOKING TO HIRE YOU! GOLDEN CHICK WANTS TO INVEST IN YOUR CAREER!

WE OFFER FUN, FOOD, TRAINING AND GREAT PERKS!

We are looking for Shift Leaders to become part of our Golden Chick family with skills and behaviors to create memorable experiences for our guests. Must be passionate about providing guests with the best experience possible.

Shift Leaders help provide leadership and guidance to hourly staff. A Shift Leader must be able to perform all job functions of each crew position, including customer service, product preparation, cash accountability, and drive-thru and back-line food preparation. Essential job functions include, but are not limited to:

• Assist in the management of specific areas of restaurant during scheduled shifts.
• Ensure that restaurant is properly organized and staffed as designated by written schedule through proper job assignments, break rotation and delegation of tasks during both peak and non-peak periods.
• Conduct orientation, training and evaluation of crew members in all functional areas.
• Assist hourly employees at the point of sale in the execution of product promotions.
• Ensures guest service in all areas meets applicable standards for quality, value and cleanliness.
• Handle minor customer complaints, taking prompt and appropriate action to resolve problem and make determination when to report to management team on more serious complaints.
• May contribute in the execution of the restaurant’s business plan through specific job assignments and projects as determined by the management team.
• Responsible for timely and accurate completion of all cash accountability reports on assigned shifts.
• Able to perform the duties of all other non-management positions.
• Informs immediate supervision promptly of all problems or unusual matters of significance.