Shift Leader: Guest Experience & Team Coach

Quality Brand Group; Venice (AR); On-site; USD 17,000 - 21,000; Full time

Job summary

Quality Brand Group LLC is seeking a Shift Leader to manage processes and people for great guest experiences during each shift, ensuring product quality and timely service. You will lead crew members, assign tasks, and coach performance to uphold standards.

The role emphasizes leadership, coaching, and accountability, with a focus on delivering friendly service and meeting brand guidelines. Experience in fast-food or retail supervision is preferred, and physical requirements apply.

Qualifications

• Must be able to fluently speak/read English.
• Math and writing skills.
• Restaurant, retail, or supervisory experience preferred.
• Guest Focus – anticipate and understand guests’ needs and exceed their expectations.
• Problem Solving and Decision Making – make good decisions based on analysis, experience and judgment.
• Building Effective Teams – get the right people in the right places, enabling them to make decisions and celebrate success as a team.
• Be physically and mentally capable of learning to operate standard restaurant equipment (minimum age requirements may apply).
• This position requires one to lift 30 to 50 pounds and also requires you to use motion that entails pushing, pulling, stretching and continuous bilateral use of fingers and wrists.

Responsibilities

• Manage the processes and people needed to deliver a great guest experience during the assigned shift.
• Oversee the preparation of products according to operational and quality standards.
• Manage the service provided by the store team to deliver a great guest experience.
• Provide leadership, direction and coaching to Crew Members throughout the shift.
• Assign crew positions, set shift expectations, motivate team members and provide timely feedback.

Skills

Fluent English

Math skills

Writing skills

Supervisory experience

Job description

Quality Brand Group LLC is seeking a Shift Leader to manage processes and people for great guest experiences during each shift, ensuring product quality and timely service. You will lead crew members, assign tasks, and coach performance to uphold standards.

The role emphasizes leadership, coaching, and accountability, with a focus on delivering friendly service and meeting brand guidelines. Experience in fast-food or retail supervision is preferred, and physical requirements apply.