Shift Leader: Guest Experience & Career Growth

Ontario Trillium Foundation; Yoakum (TX); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Competitive compensation

Amazing team

Career progression

Job summary

A Shift Leader is responsible for the overall shift operations, guest experience, and sales performance in the store, ensuring brand excellence during each shift. In the absence of the manager, the leader guides the team to uphold service standards and operating policies.

The role includes daily line duties, staff coaching, ensuring food safety, and driving guest satisfaction and in-store promotions.

Responsibilities

• Lead team members on shifts, including assigning tasks (cleaning, line duties, opening/closing duties).
• Use the huddle board to position the team and ensure policy compliance.
• Ensure security procedures and cash handling are followed.
• Lead opening/closing transitions and guest service excellence.
• Resolve guest complaints and maintain high guest satisfaction.
• Promote sales through in-store promotions and suggestive selling.
• Maintain food safety requirements and control waste, labor and costs.

Skills

Team leadership

Guest service

Food safety awareness

Job description

A Shift Leader is responsible for the overall shift operations, guest experience, and sales performance in the store, ensuring brand excellence during each shift. In the absence of the manager, the leader guides the team to uphold service standards and operating policies.

The role includes daily line duties, staff coaching, ensuring food safety, and driving guest satisfaction and in-store promotions.