Shift Leader: Guest Experience & Team Coach

Rensko Holdings; Fort Wayne (IN); On-site; USD 30,000 - 45,000; Full time

Job summary

A prominent fast-food franchise is seeking a Shift Supervisor to oversee team activities and ensure exceptional guest experience. This role requires strong people management skills, compliance with operational standards, and a commitment to health and safety. The ideal candidate must have effective leadership abilities and the capacity to resolve guest complaints efficiently. This position operates in a fast-paced environment where you will motivate your team and maintain service levels.

Qualifications

• Must be 16 years of age or older.
• Demonstrated leadership in a fast-paced environment.
• Ability to resolve guest complaints efficiently.

Responsibilities

• Supervise team member activities on shift.
• Ensure compliance with operating standards.
• Report issues to management promptly.
• Drive sales and transactions during shifts.

Skills

People management

Hospitality management

Operations management

Health & Safety compliance

Manual dexterity

Job description

A prominent fast-food franchise is seeking a Shift Supervisor to oversee team activities and ensure exceptional guest experience. This role requires strong people management skills, compliance with operational standards, and a commitment to health and safety. The ideal candidate must have effective leadership abilities and the capacity to resolve guest complaints efficiently. This position operates in a fast-paced environment where you will motivate your team and maintain service levels.