Shift Leader: Guest Experience & Team Coach

Dunkin'; North Vernon (IN); On-site; USD 17,000 - 22,000; Full time

Job summary

Dunkin' in Indiana is seeking a Shift Leader to guide Crew Members during each shift, ensuring operations meet brand standards and deliver a friendly guest experience.

You will set priorities, assign tasks, coach for performance, and help resolve guest issues while maintaining safety and sanitation guidelines.

This role requires 18+ and prior supervisory experience; strong communication and computer skills help you manage cash, training, and daily goals.

Qualifications

• Fluent in English and able to communicate with team and guests.
• Restaurant, retail, or supervisory experience.
• Strong math and writing skills.
• Basic computer skills for POS and scheduling.
• At least 18 years of age; high school diploma or equivalent preferred.

Responsibilities

• Coach crew members during shifts to meet brand standards.
• Set goals, assign tasks, and motivate team.
• Deliver exceptional guest experiences and resolve issues.
• Maintain safety, sanitation, and brand standards.
• Drive sales goals and execute marketing initiatives.

Skills

English

Supervisor experience

Math

Writing

Basic computer skills

18+ years

Education

High School diploma or equivalent

Tools

POS systems

Job description

Dunkin' in Indiana is seeking a Shift Leader to guide Crew Members during each shift, ensuring operations meet brand standards and deliver a friendly guest experience.

You will set priorities, assign tasks, coach for performance, and help resolve guest issues while maintaining safety and sanitation guidelines.

This role requires 18+ and prior supervisory experience; strong communication and computer skills help you manage cash, training, and daily goals.