Shift Leader: Guest Experience & Team Coach

Krystal Restaurant; La Follette (TN); On-site; USD 32,000 - 45,000; Full time

Job summary

Krystal Shift Leader supports the store management team in daily operations, emphasizing customer service, food safety, and financial accountability. You will select, train and coach A+ talent to achieve results in People, Customer, Sales and Profit.

Essential duties include training, coaching, ensuring food safety, and partnering with management to implement marketing initiatives while controlling cash and inventory during shifts. Flexible scheduling is required.

Qualifications

• HS diploma or GED required or preferred with 1+ years of restaurant management experience.
• ServSafe certification a plus.
• Proficient with Microsoft Office applications.

Responsibilities

• Demonstrate Krystal Core Values while coaching and developing A+ talent.
• Partner with management to execute Performance Management for team accountability.
• Resolve customer issues and coach staff to meet customer service standards.

Skills

Customer Focused

Initiative

Action Oriented

Team Player

Education

High School Diploma or GED

Restaurant management experience

Tools

Microsoft Office

Job description

Krystal Shift Leader supports the store management team in daily operations, emphasizing customer service, food safety, and financial accountability. You will select, train and coach A+ talent to achieve results in People, Customer, Sales and Profit.

Essential duties include training, coaching, ensuring food safety, and partnering with management to implement marketing initiatives while controlling cash and inventory during shifts. Flexible scheduling is required.