Shift Leader: Guest Experience & Ops, Flexible Hours

Wingstop; Bermuda Dunes (CA); On-site; USD 21,000 - 26,000; Full time

Job summary

Wingstop is hiring a Shift Leader to support the General Manager and drive daily operations. You will ensure quick, friendly service, manage opening/closing duties, and help control costs while delivering a great guest experience.

The role requires lifting up to 40 lbs, standing long hours, and occasionally working in coolers. You will cross-train across positions and maintain a positive, high-energy team environment.

Qualifications

• Must be 18 years of age.
• Must have High school diploma or equivalent.
• Must have the ability to lift and/or move up to 40 lbs.
• Able to stand for long periods of time.
• Comfortable working occasionally in walk-in coolers and freezers.
• Vision abilities to include distance, close, color, depth, peripheral as well as the ability to adjust focus.
• Ability to operate a computer and/or Cash register.
• Must be able to work around heat and work in close quarters with others as well as handle various cleaning products.
• Willing to cross-train on various positions within the restaurant.

Responsibilities

• Consistently provides a quality product and guest service experience that delivers total guest satisfaction via high energy and sets an example of guest engagement by building lasting relationships.
• Establishes an environment of trust to ensure honest, open and direct communication; and provides a communication process that works up, down, and across the organization.
• Effectively plans, organizes and implements all daily operational routines and activities; completes all required administrative duties and daily paperwork.
• Able to supervise and perform closing and/or opening duties, as directed by Restaurant Management Team.
• Supports the goals, decisions and directives of Restaurant Management.
• Follows all POS comp procedures and cash handling procedures.
• Resolve all restaurant level guest questions, complaints, and problems in a timely and efficient manner with management involvement.
• Delegate shift responsibilities to employees and ensure proper completion of assigned tasks and checklists. Sets high goals for team members and drives results.

Skills

Guest service

Team leadership

Cash handling

Communication

Physical stamina

Problem-solving

Education

High school diploma or equivalent

Tools

Cash register

Computer

Job description

Wingstop is hiring a Shift Leader to support the General Manager and drive daily operations. You will ensure quick, friendly service, manage opening/closing duties, and help control costs while delivering a great guest experience.

The role requires lifting up to 40 lbs, standing long hours, and occasionally working in coolers. You will cross-train across positions and maintain a positive, high-energy team environment.