Shift Leader | Flexible Schedule & PTO

McAlister's Deli; Fairview Heights (IL); Hybrid; USD 22,000 - 25,000; Full time

Benefits offered by this job

Employee discount

Flexible schedule

Paid time off

Job summary

McAlister’s Deli in Fairview Heights, IL is seeking a Shift Leader to support daily operations and guest experience. The hourly manager oversees both front-of-house and back-of-house tasks and assists the General Manager as needed.

The role emphasizes supervising shifts, maintaining food quality and sanitation standards, training team members, controlling labor costs, handling cash procedures, and resolving guest comments with professionalism.

Qualifications

• Supervise assigned shifts and ensure standards.
• Assist in managing labor costs and scheduling.
• Address guest comments and complaints professionally.
• Ensure proper cash handling and closing procedures are followed.

Responsibilities

• Provide supervision during shifts and maintain service quality.
• Oversee FOH/BOH duties to support daily labor controls.
• Monitor guest experience and ensure cleanliness and safety.
• Aid in training new hires and existing staff on procedures.
• Enforce uniform policy and operational standards.

Skills

Supervision

Guest service

Cash handling

Team training

Labor management

Education

High School Diploma or equivalent

Job description

McAlister’s Deli in Fairview Heights, IL is seeking a Shift Leader to support daily operations and guest experience. The hourly manager oversees both front-of-house and back-of-house tasks and assists the General Manager as needed.

The role emphasizes supervising shifts, maintaining food quality and sanitation standards, training team members, controlling labor costs, handling cash procedures, and resolving guest comments with professionalism.