Shift Leader - Lead, Train & Elevate Guest Experience

Southern Rock Restaurants; Indiana; On-site; USD 21,000 - 25,000; Full time

Job summary

Southern Rock Restaurants is seeking a Shift Leader for McAlister's Deli in Newburgh, IN. The role oversees opening/closing, labor metrics, and ensuring quality and sanitation while working hands-on across restaurant positions to deliver exceptional guest experiences.

The ideal candidate coaches and trains team members, maintains cleanliness, handles guest issues, and liaises with the General Manager to ensure smooth operations and safe, welcoming environments.

Qualifications

• Team player who works well with others.
• Positive energy with a strong desire to learn and grow.
• Strong communication skills.

Responsibilities

• Leading, monitoring, coaching and training team members to ensure operational execution.
• Adheres to scheduled and projected labor metrics while monitoring sales throughout the shift.
• Ensures all assigned cleaning duties and tasks are completed thoroughly and with integrity.
• Proficient in all restaurant positions and work hands-on with team members in each of these areas.
• Works as part of a team to provide an exceptional Guest experience to our patrons.
• Ensure Guest satisfaction by following the Six Service Standards and PLUS 1 as needed.
• Performs opening and closing managerial duties including readiness checklists and cash handling duties.
• Handles Guest issues or conflicts and reports them to the General Manager immediately.
• Places, checks in, and stores food and orders.
• Completes daily temperature line checks to ensure food safety practices are adhered to.
• Help maintain a safe, clean, and fun work environment.
• Communicate effectively to the management team regarding essential information impacting the business.
• Report any team member issues or concerns to the General Manager.

Skills

Team player

Positive energy

Communication skills

Job description

Southern Rock Restaurants is seeking a Shift Leader for McAlister's Deli in Newburgh, IN. The role oversees opening/closing, labor metrics, and ensuring quality and sanitation while working hands-on across restaurant positions to deliver exceptional guest experiences.

The ideal candidate coaches and trains team members, maintains cleanliness, handles guest issues, and liaises with the General Manager to ensure smooth operations and safe, welcoming environments.