Shift Leader: Guest Experience & Operations Coach

Dunkin' Donuts; Franklin (OH); On-site; USD 17,000 - 22,000; Full time

Job summary

Dunkin' Donuts in Ohio is hiring a Shift Leader to coach team members and uphold brand standards during each shift. You’ll set goals, assign tasks, and motivate staff while ensuring smooth operation of the restaurant.

As a Shift Leader, you will support the Restaurant Manager, manage daily operations, ensure food safety, handle cash and inventory, and deliver exceptional guest service in a fast-paced environment.

Qualifications

• Must be at least 18 years old.
• HS Diploma or GED preferred.
• Basic computer skills
• Fluent in spoken and written English or the local language served.
• Previous leadership experience in retail, restaurant or hospitality.
• Proven experience managing daily store operations, including opening/closing, cash handling, and deposits.
• Ability to lead teams, drive performance, and deliver a great guest experience in a fast-paced environment.

Responsibilities

• Perform all responsibilities of restaurant team members.
• Support the Restaurant Manager in meeting operational goals and execution.
• Ensure Brand standards are met during shift, including food/beverage prep.
• Communicate shift priorities, goals and results to restaurant team members.
• Complete shift deployment plans to ensure positions are adequately supported.
• Coach team members with timely, constructive feedback.
• Delegate tasks to ensure smooth workflow and resource use.
• Support training of restaurant team members as needed.
• Oversee franchisee safety, security and profitability policies during a shift.
• Communicate with the next Shift Leader to prep them for the shift.
• Ensure Food Safety standards are met.
• Manage Inventory throughout the shift.
• Provide great guest service and coach others to do the same.
• Handle customer complaints and emergencies, make quick decisions.
• Manage cash over/short and ensure adherence to franchisee policies.
• Monitor employee attendance, punctuality, and policy adherence.

Skills

Team leadership

Customer service

Cash handling

Communication

Training ability

Education

Minimum age 18

HS Diploma or GED preferred

Job description

Dunkin' Donuts in Ohio is hiring a Shift Leader to coach team members and uphold brand standards during each shift. You’ll set goals, assign tasks, and motivate staff while ensuring smooth operation of the restaurant.

As a Shift Leader, you will support the Restaurant Manager, manage daily operations, ensure food safety, handle cash and inventory, and deliver exceptional guest service in a fast-paced environment.