Shift Leader: Guest Experience & Operations

Little Caesars | PFLC, LLC; Mableton (GA); On-site; USD 17,000 - 21,000; Full time

Job summary

Little Caesars | PFLC, LLC is seeking a Shift Leader to manage daily shift operations, drive guest satisfaction, and ensure brand standards are met on the floor. You will lead team members, train staff, handle opening/closing duties, and support food safety, cash handling, and promotional efforts.

The role focuses on delivering excellent guest experiences, resolving complaints, and maintaining product quality while managing labor and costs on shift.

Responsibilities

• Lead team members on shifts, including assigning tasks (cleaning, line duties, opening/closing duties), providing feedback and training
• Utilize the huddle board to effectively position the team Know and support appropriate personnel policies, labor laws and safety procedures
• Ensure all security procedures are executed (safe procedures, open/close procedures etc.)
• Transition into opening/closing duties
• Make guests really happy by providing great guest service
• Resolve guest complaints/issues
• Lead team members to open, transition, and close shifts
• Manage and organize the line and delegate duties to team members
• Know and uphold standards for product quality
• Work the line as needed
• Promote sales on the shift through suggestive selling and knowledge on in-store promotions
• Execute and support all food safety requirements and practice
• Control food costs, labor, waste, and cash on the shift
• Count drawers and follow proper daily cash handling procedures
• Complete additional e-learning as required

Job description

Little Caesars | PFLC, LLC is seeking a Shift Leader to manage daily shift operations, drive guest satisfaction, and ensure brand standards are met on the floor. You will lead team members, train staff, handle opening/closing duties, and support food safety, cash handling, and promotional efforts.

The role focuses on delivering excellent guest experiences, resolving complaints, and maintaining product quality while managing labor and costs on shift.