Shift Leader: Team Coach for Smooth Guest Service

Everyday Coffee Company; Pineville (LA); On-site; USD 26,000 - 36,000; Full time

Job summary

Everyday Coffee Company is seeking a Shift Leader to coach Dunkin’ Restaurant Team Members during shifts, ensuring brand standards and outstanding guest service. You’ll set goals, assign tasks, and provide timely feedback to drive performance in a fast-paced environment.

The role requires leadership experience, strong English communication, and the ability to manage operations, inventory, and customer issues while maintaining safety and quality standards.

Qualifications

• Must be at least 18 years old.
• HS Diploma or GED preferred.
• Basic computer skills.
• Fluent in spoken and written English or the local language.

Responsibilities

• Perform all responsibilities of restaurant team members.
• Support the Restaurant Manager in meeting operational goals and execution.
• Ensure Brand standards are met throughout shift including preparation of food and beverages.
• Communicate shift priorities, goals and results to restaurant team members.
• Complete shift deployment plans for shifts to ensure positions are adequately supported.
• Coach restaurant team members as needed throughout a shift providing timely, constructive and clear feedback.
• Delegate tasks and responsibilities effectively, ensuring smooth workflow and efficient use of resources.
• Support the training of restaurant team members as needed.
• Perform oversight of franchisee safety, security and profitability policies/processes throughout a shift.
• Communicate clearly with the next Shift Leader to help prepare him/her for shift.
• Ensure Food Safety standards are met.
• Manage Inventory throughout the shift.
• Provide great guest service and coach restaurant team members to do the same.
• Handle customer complaints, conflicts, and emergencies, make quick decisions to resolve issues and maintain a positive reputation for the restaurant.
• Manage cash over/short during shift and ensures restaurant team members are following cash franchisee management policies.
• Monitor employee attendance, punctuality, and adherence to company policies.

Skills

Leadership

Customer service

Communication

Education

HS Diploma or GED

Job description

Everyday Coffee Company is seeking a Shift Leader to coach Dunkin’ Restaurant Team Members during shifts, ensuring brand standards and outstanding guest service. You’ll set goals, assign tasks, and provide timely feedback to drive performance in a fast-paced environment.

The role requires leadership experience, strong English communication, and the ability to manage operations, inventory, and customer issues while maintaining safety and quality standards.