Shift Leader & Guest Experience Champion

ERC Hospitality - Freddy's Frozen Custard and Steakburgers; Helena (AL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical benefits

Flexible schedules

Free meals

Employee discount

Scholarships available

Paid training and development

Growth opportunities

Job summary

Freddy’s Frozen Custard and Steakburgers in Helena, AL is seeking a Supervisor to lead daily shift operations with a hands‑on leadership style. You will coach Team Members, maintain Freddy’s hospitality standards, and support frontline operations to ensure guest satisfaction.

The role emphasizes teamwork, safety, and quality as you guide the team through service, food preparation, and policy compliance on busy shifts.

Qualifications

• Must be 18 years or older.
• Must have at least 1 year of leadership experience.
• Ability to lead and motivate a team.
• Attention to detail and ability to problem-solve.
• Must be able to lift up to 50 pounds.
• Ability to stand for long periods of time.
• Must have teamwork and communication skills.
• Ability to manage time effectively and prioritize tasks to meet deadlines.
• Must follow all food safety and sanitation expectations.
• Must pass a background check and ERC required training.
• Must be able to pass and maintain ANSI Manager Certification.

Responsibilities

• Supervise the restaurant to ensure Freddy’s standards of Hospitality, Quality, and cleanliness are being followed.
• Provide exceptional guest service and set the example for team members through a positive attitude, order accuracy and hospitality.
• Preparing and serving exceptional steakburgers, custard, etc.
• Uphold attendance, policy and procedure with yourself and team members on shift.
• Coach and assist team members to deliver great guest service.
• Ensure compliance with food safety, security, quality and cleanliness standards.
• Follow all company safety and security policies and report any issues.
• Train, evaluate, and motivate team members across shifts.
• Support strategies to improve operations, sales, and retention.
• Other duties as assigned within scope.

Skills

Leadership experience

Teamwork

Communication

Problem-solving

Attention to detail

Time management

Stamina/Endurance

Physical fitness

Job description

Freddy’s Frozen Custard and Steakburgers in Helena, AL is seeking a Supervisor to lead daily shift operations with a hands‑on leadership style. You will coach Team Members, maintain Freddy’s hospitality standards, and support frontline operations to ensure guest satisfaction.

The role emphasizes teamwork, safety, and quality as you guide the team through service, food preparation, and policy compliance on busy shifts.