Shift Leader: Growth & Guest Experience

RaceTrac; United States; On-site; USD 22,000 - 32,000; Full time

Benefits offered by this job

Competitive pay and shift-based Incent

Career growth opportunities

Leadership development and hands-on培训

Flexible scheduling

Benefits package including medical, 1

Job summary

RaceTrac is seeking a hands-on Shift Manager to lead a fast-paced, guest-focused store. You’ll guide a winning shift by coaching team members, handling food service, inventory, cash handling, and ensuring safety and cleanliness standards.

You’ll mentor teammates, drive operational excellence, manage cash wrap, vendor check-ins, and maintain food safety and cleanliness standards, escalating guest concerns with empathy.

Qualifications

• 2–3 years of work experience (retail, restaurant, or food service preferred).
• 1+ years of leadership or supervisory experience (preferred).
• Comfort in fast-paced, high-volume, guest-focused environments.
• Ability to follow through on tasks and coach others to do the same.

Responsibilities

• Lead a Winning Team on Your Shift.
• Set the tone with a cheerful, can-do attitude that motivates your team.
• Provide clear direction and assist with food service, stocking, cleaning, or cash handling.
• Coach team members in real time, offering guidance and support during every shift.
• Address guest concerns with empathy and professionalism, escalating when necessary.
• Train and guide your team to meet RaceTrac’s guest service, food safety, and cleanliness standards.
• Oversee key store processes including write-offs, cash wrap, and compliance documentation.
• Lead shift change communication and ensure team alignment throughout the day.

Skills

Leadership

Communication

Team Building

Guest Service

Coaching

Education

High School Diploma or GED

Job description

RaceTrac is seeking a hands-on Shift Manager to lead a fast-paced, guest-focused store. You’ll guide a winning shift by coaching team members, handling food service, inventory, cash handling, and ensuring safety and cleanliness standards.

You’ll mentor teammates, drive operational excellence, manage cash wrap, vendor check-ins, and maintain food safety and cleanliness standards, escalating guest concerns with empathy.