Shift Leader, Food Service & Guest Experience

HMSHost; Milwaukee (WI); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Generous paid time off

Holiday pay

Meal and Transportation Benefits

401(k) retirement plan with company

Company paid life insurance

Tuition reimbursement

Employee assistance program

Training and exciting career growth op

Referral program

Job summary

HMSHost in Milwaukee seeks a Shift Manager to support daily operations, supervise teammates, and ensure top-notch service. You’ll oversee opening/closing, schedule coverage, train new staff, and uphold safety and cash-handling policies while driving sales and guest satisfaction.

This role requires a High School diploma or GED, at least 6 months of supervisory experience, and strong communication skills. Ability to lift up to 40 lbs and stand for long periods is needed.

Qualifications

• Requires a High School diploma or equivalent (GED).
• Requires a minimum of 6 months supervisory/lead experience.
• Requires the ability to speak, read and comprehend instructions, short correspondence, and policy documents, as well as converse comfortably with customers.
• Food and beverage, cash handling, and customer service experience preferred.
• Requires the ability to bend, twist, and stand to perform normal job functions.
• Requires the ability to lift and/or move up to 40 lbs.
• Frequently immerses hands in water and water diluted with chemical solutions.

Responsibilities

• Monitors and observes the day-to-day activities of subordinates, coordinates breaks for hourly associates, and keeps management informed of area activities and any significant problems
• Completes opening, daily and closing procedures/checklists in accordance with company policies/procedures
• Coordinates with management for on-the-job training of new associates
• Operates cash register and voids transactions as needed while following all company cash handling policies and procedures, and maintains proper security of cash at all times
• Transfers supplies and equipment between storage and work areas by hand or use of a hand truck
• Implements product rotation based on product code dates in warehouse and concepts, orders product and participates in physical inventory counts as required
• Resolves customer complaints in a manner consistent with company policy, and with customer satisfaction in mind
• Practices excellent food safety and sanitation practices and complies with HACCP standards
• Monitors compliance with safety guidelines, builds awareness about safety, and reports any safety concerns to management

Skills

Supervisory experience

Customer service

Communication skills

Food and beverage knowledge

Cash handling

Education

High School diploma or GED

Tools

POS system

Job description

HMSHost in Milwaukee seeks a Shift Manager to support daily operations, supervise teammates, and ensure top-notch service. You’ll oversee opening/closing, schedule coverage, train new staff, and uphold safety and cash-handling policies while driving sales and guest satisfaction.

This role requires a High School diploma or GED, at least 6 months of supervisory experience, and strong communication skills. Ability to lift up to 40 lbs and stand for long periods is needed.