Shift Lead MS

ANCHOR POINT MANAGEMENT GROUP; Milwaukee (WI); On-site; USD 10,000 - 20,000; Full time

Job summary

ANCHOR POINT MANAGEMENT GROUP in Milwaukee, WI is seeking a shift leader to provide additional management coverage during operating hours. The role includes direct supervision, ensuring food safety, and maintaining high standards of service, cleanliness, and product quality.

You will train staff, respond to guest needs, and model proper behavior on every shift. The position involves hands-on operation, opening/closing duties when needed, and driving customer service to deliver a great restaurant

Qualifications

• Must be at least 18 years old.
• Minimum 6 months in a shift management or supervisory role in a service business.
• High school diploma or GED preferred.
• Legal right to work in the United States.
• Ability to work flexible hours.
• Solid oral and written communication skills.

Responsibilities

• Greet customers with a friendly demeanor and accurately take their orders.
• Prepare and package food and drink products according to restaurant standards.
• Operate cash registers, process payments, and provide change to guests.
• Maintain the cleanliness and sanitation of the restaurant including back of house, lobby, and restrooms.
• Assist with opening and closing tasks and manage shifts for fair employee treatment.
• Promote new menu items and provide recommendations when asked.
• Ensure compliance with food safety regulations and policies.

Skills

Customer service

Team leadership

Food safety knowledge

Cash handling

Communication

Education

High school diploma

Job description

Job Details

Job Location: 2210 W Wisconsin Ave, Milwaukee, WI - Milwaukee, WI 53233 Salary Range: $7.25 - $14.65 Hourly

Position Summary

The shift leader is an hourly position that provides additional management coverage of operating hours and direct supervision of operations. Focal points include driving customer service and maintaining high standards of cleanliness, Hospitality, accuracy, building maintenance, product quality, and speed of service. The shift leader directly performs hands on operational work on an ongoing basis to assist in training employees, responding to guest service needs, and otherwise role model appropriate skills and behaviors in their restaurant. The shift leader may assume full responsibility for the closing of the restaurant and on occasion the opening of a restaurant when other management is unavailable. You will ensure that our food is served safely, provide consistent customer satisfaction, provide your team with a great restaurant to work, and operate each and every shift to standard at the restaurant

Duties and Responsibilities

• Greet customers with a friendly demeanor and accurately take their orders.
• Prepare and package food and drink products according to restaurant standards.
• Operate cash registers, process payments, and provide change to guests.
• Maintain the cleanliness and sanitation of the restaurant including back of house (the line), lobby, and restrooms.
• Assist with food prep and dishwashing as needed.
• Restock inventory and supplies.
• Ensure compliance with all food safety regulations and policies.
• Promote new menu items and provide recommendations when asked.
• Assist with opening and closing tasks.
• Manage shifts to ensure fair employee treatment and compliance with workplace laws and regulations.
• Offers ongoing coaching and feedback to team members.
• Assist with any safety concerns in the workplace.
• Reports any serious issues to their manager and HR as needed.
• Conducts food safety and prep audits daily.
• Conducts daily inventory monitors performance and shares responsibility for cash procedures.

QualificationsKnowledge and Skill Requirements

• Must be at least 18 years old or older.
• Strong preference for an internal promote who has completed all required learning zone training and certiications.
• High school diploma or GED is preferred.
• Possess a minimum of 6 months in a shift management or supervisory role, preferably in a service related business.
• Legal right to work in the United States.
• Ability to work lexible hours.
• Basic math and reading skills.
• Solid oral and written communication skills
• Ability to learn quickly with a can-do attitude.
• Comes to work with good hygiene.
• Has reliable transportation and able to arrive to work on time.
• A positive, friendly, and courteous attitude.

The duties and requirements of this position may change from time to time. The Company and their afiliates reserve the right to add or delete duties and responsibilities at the discretion of its owners/managers. This job description is intended to describe the general level of work being performed. It is not intended to be all-inclusive.