Airport Shift Supervisor: Food & Service Leader

Dufry Careers; Milwaukee (WI); On-site; USD 23,000 - 30,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off

Holiday pay

Meal benefits

Transportation benefits

401(k) retirement plan with company  匹

Employee assistance program

Training and career growth

Referral program

Job summary

HMSHost at the Milwaukee airport is seeking a Shift Manager to support daily operations, oversee staff, and ensure high-quality customer service. The role includes scheduling, on-the-job training, and enforcing company standards.

Requirements include a High School diploma or GED and at least 6 months of supervisory experience; strong customer service and cash-handling skills are preferred. This is a non-exempt, on-site position with opportunities for growth.

Qualifications

• High School diploma or GED required.
• Requires minimum 6 months supervisory/lead experience.
• Ability to read, understand instructions and policy documents; communicate with customers.
• Food and beverage, cash handling, and customer service experience preferred.
• Ability to bend, twist, stand, and lift up to 40 lbs.
• Exposure to water and chemicals in cleaning tasks.

Responsibilities

• Monitors day-to-day activities of subordinates and coordinates breaks.
• Completes opening, daily and closing procedures per policies.
• Coordinates with management for on-the-job training of new associates.
• Operates cash register and handles cash following company policies and procedures.
• Transfers supplies between storage and work areas and assists with inventory counts.
• Implements product rotation and participates in inventory processes.
• Resolves customer complaints in line with company policy and promotes customer satisfaction.
• Maintains food safety and sanitation in accordance with HACCP standards.
• Monitors safety guidelines and reports hazards to management.

Skills

Supervisory experience

Customer service

Reading/comprehension

Education

High School diploma or GED

Job description

HMSHost at the Milwaukee airport is seeking a Shift Manager to support daily operations, oversee staff, and ensure high-quality customer service. The role includes scheduling, on-the-job training, and enforcing company standards.

Requirements include a High School diploma or GED and at least 6 months of supervisory experience; strong customer service and cash-handling skills are preferred. This is a non-exempt, on-site position with opportunities for growth.