Shift Supervisor - Food Service & Customer Care

HMSHost; Milwaukee (WI); On-site; USD 22,000 - 33,000; Full time

Benefits offered by this job

Health, dental and vision insurance

Generous paid time off (vacation, flex

Holiday pay

Meal and Transportation Benefits

401(k) retirement plan with company?ch

Company paid life insurance

Tuition reimbursement

Employee assistance program

Training and exciting career growthOp

Referral program – refer a friend and

Job summary

HMSHost in Milwaukee, WI seeks a Shift Manager to assist management in daily operations, supervise associates, assign responsibilities, and monitor scheduling for adequate shift coverage while upholding company standards. This non-exempt role typically reports to the Store Manager or Director of Operations.

Responsibilities include training new staff, cash handling, inventory tasks, resolving customer concerns, and ensuring HACCP compliance and safety guidelines are followed.

Qualifications

• Requires a High School diploma or equivalent (GED).
• Requires a minimum of 6 months supervisory/lead experience.
• Ability to read, understand instructions, short correspondence, and policy documents, and converse with customers.
• Food and beverage, cash handling, and customer service experience preferred.
• Ability to bend, twist, stand, and lift up to 40 lbs.

Responsibilities

• Monitors and observes day-to-day activities of subordinates, coordinates breaks for hourly associates, and keeps management informed of area activities and any significant problems.
• Completes opening, daily and closing procedures/checklists in accordance with company policies/procedures.
• Coordinates with management for on-the-job training of new associates.
• Operates cash register and voids transactions as needed while following all company cash handling policies and procedures, and maintains proper security of cash at all times.
• Transfers supplies and equipment between storage and work areas by hand or use of a hand truck.
• Implements product rotation based on product code dates in warehouse and concepts, orders product and participates in physical inventory counts as required.
• Resolves customer complaints in a manner consistent with company policy, and with customer satisfaction in mind.
• Practices excellent food safety and sanitation practices and complies with HACCP standards.
• Monitors compliance with safety guidelines, builds awareness about safety, and reports any safety concerns to management.

Skills

Supervisory experience

Customer service

Cash handling

Food & beverage

Communication

Physical stamina

Education

High School diploma or GED

Job description

HMSHost in Milwaukee, WI seeks a Shift Manager to assist management in daily operations, supervise associates, assign responsibilities, and monitor scheduling for adequate shift coverage while upholding company standards. This non-exempt role typically reports to the Store Manager or Director of Operations.

Responsibilities include training new staff, cash handling, inventory tasks, resolving customer concerns, and ensuring HACCP compliance and safety guidelines are followed.