Shift Lead

Anchor Point Management Group; Milwaukee (WI); On-site; USD 16,531 - 22,041; Full time

Job summary

Anchor Point Management Group is looking for a dedicated Shift Leader in Milwaukee, WI. This role provides management coverage and direct supervision during operating hours, ensuring high standards of cleanliness, hospitality, and service.

The ideal candidate has a background in management with a strong focus on customer satisfaction. Responsibilities include supervising shifts, maintaining compliance with food safety regulations, and ensuring a positive dining experience for guests.

Qualifications

• Must be at least 18 years old.
• Strong preference for an internal promote with completed training and certifications.
• Minimum of 6 months in a shift management or supervisory role.

Responsibilities

• Greet customers with a friendly demeanor.
• Ensure cleanliness and sanitation of the restaurant.
• Conduct daily inventory and monitor performance.

Skills

Customer Service

Food Safety Compliance

Team Leadership

Cash Handling

Communication Skills

Education

High school diploma or GED preferred

Job description

Job Location: 150 W Holt Ave - Milwaukee, WI 53207

Salary Range: $12.00 - $16.00 Hourly

Position Summary

The shift leader is an hourly position that provides additional management coverage of operating hours and direct supervision of operations. Focal points include driving customer service and maintaining high standards of cleanliness, Hospitality, accuracy, building maintenance, product quality, and speed of service. The shift leader directly performs hands on operational work on an ongoing basis to assist in training employees, responding to guest service needs, and otherwise role model appropriate skills and behaviors in their restaurant. The shift leader may assume full responsibility for the closing of the restaurant and on occasion the opening of a restaurant when other management is unavailable. You will ensure that our food is served safely, provide consistent customer satisfaction, provide your team with a great restaurant to work, and operate each and every shift to standard at the restaurant.

Duties and Responsibilities

• Greet customers with a friendly demeanor and accurately take their orders.
• Prepare and package food and drink products according to restaurant standards.
• Operate cash registers, process payments, and provide change to guests.
• Maintain the cleanliness and sanitation of the restaurant including back of house (the line), lobby, and restrooms.
• Assist with food prep and dishwashing as needed.
• Restock inventory and supplies.
• Ensure compliance with all food safety regulations and policies.
• Promote new menu items and provide recommendations when asked.
• Assist with opening and closing tasks.
• Manage shifts to ensure fair employee treatment and compliance with workplace laws and regulations.
• Offers ongoing coaching and feedback to team members.
• Assist with any safety concerns in the workplace.
• Reports any serious issues to their manager and HR as needed.
• Conducts food safety and prep audits daily.
• Conducts daily inventory monitors performance and shares responsibility for cash procedures.

Qualifications

• Must be at least 18 years old or older.
• Strong preference for an internal promote who has completed all required learning zone training and certifications.
• High school diploma or GED is preferred.
• Possess a minimum of 6 months in a shift management or supervisory role, preferably in a service related business.
• Legal right to work in the United States.
• Ability to work flexible hours.
• Basic math and reading skills.
• Solid oral and written communication skills.
• Ability to learn quickly with a can‑do attitude.
• Comes to work with good hygiene.
• Has reliable transportation and able to arrive to work on time.
• A positive, friendly, and courteous attitude.