Shift Leader - Flexible Hours & Guest-Focused

Dunkin/Baskin - Houghton; Houghton (NY); On-site; USD 21,000 - 30,000; Full time

Job summary

Dunkin/Baskin - Houghton is seeking a Shift Leader to guide team members, ensure guest satisfaction, and uphold brand standards at a fast-paced Dunkin’/Baskin franchise location. You’ll lead by example, coach crew, and ensure the store runs smoothly.

Join a team that values great coffee, customer service, and a welcoming environment. Must be 18+, fluent in English, and eligible to work in the United States. Flexible hours including early mornings, weekends, and holidays are required.

Qualifications

• Previous experience in food service or retail (leadership experience is a plus!).
• A positive attitude and strong communication skills.
• Ability to multitask and stay cool under pressure.
• Willingness to work flexible hours, including early mornings, weekends, and holidays.
• A team-first mindset and a passion for great coffee and customer service.
• You’re fluent in English and eligible to work in the U.S.

Responsibilities

• Lead by example and support your team in delivering top-notch guest service
• Keep operations running smoothly - prepping food, managing inventory, or handling cash
• Train and coach crew members to be their best
• Ensure the store stays clean, safe, and welcoming by upholding all Food Safety, Brand, and Network standards
• Step in for the manager when needed, help make key decisions

Skills

Food service experience

Leadership experience

Communication skills

Multitasking

Flexible hours

Team player

Customer service

Fluent English

Eligible to work in the US

Job description

Dunkin/Baskin - Houghton is seeking a Shift Leader to guide team members, ensure guest satisfaction, and uphold brand standards at a fast-paced Dunkin’/Baskin franchise location. You’ll lead by example, coach crew, and ensure the store runs smoothly.

Join a team that values great coffee, customer service, and a welcoming environment. Must be 18+, fluent in English, and eligible to work in the United States. Flexible hours including early mornings, weekends, and holidays are required.