Shift Leader: Flexible, Fast-Paced Restaurant Ops

Perkins Restaurant & Bakery; Billings (MT); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

401(k)

401(k) matching

Parental leave

Training & development

Wellness resources

Flexible schedule

Employee discounts

Direct daily pay

Job summary

Perkins Restaurant & Bakery is seeking a Service Leader to drive guest satisfaction by enforcing company policies, procedures, programs, and performance standards. You will monitor compliance and guarantee a quality work environment while leading a team during busy shifts.

You will greet, seat, and serve guests, resolve complaints, manage cash procedures, and maintain safety, sanitation, and equipment controls.

Qualifications

• Basic skills such as sanitation, safety, and customer service taught through in-house training
• Trustworthy; can be relied upon to deal with payment of guest checks and operate cash register
• Must be able to communicate clearly
• Must be able to coordinate multiple tasks simultaneously

Responsibilities

• Ensures that all guests are properly greeted, seated, and served.
• Accountable for proper resolution of all guest complaints.
• Accountable for proper handling of cash, credit card information, gift cards and all things related to the payment of guest checks.
• Ensures proper control of the facility and equipment through preventive maintenance, repairs, security measures, and adherence to safety and sanitation requirements.
• Monitors and oversees food temperatures during hot and cold handling to reduce the incidence of risk factors known to cause food borne illness.
• Trains employees during shift to guarantee proper and productive performance.
• Takes responsibility and verifies that all menu items are prepared and served according to standards.
• Anticipates, identifies and corrects system breakdowns to achieve maximum guest satisfaction.
• Communicates with Manager on Duty and coworkers regarding product/service deficiencies, equipment, safety problems, etc.
• Responsible for change fund, cash register, and guest check control. Performance will have a direct affect on the unit's sales and profits through consistent guest satisfaction and cost controls.

Skills

Sanitation basics

Safety awareness

Customer service

Clear communication

Multitasking

Job description

Perkins Restaurant & Bakery is seeking a Service Leader to drive guest satisfaction by enforcing company policies, procedures, programs, and performance standards. You will monitor compliance and guarantee a quality work environment while leading a team during busy shifts.

You will greet, seat, and serve guests, resolve complaints, manage cash procedures, and maintain safety, sanitation, and equipment controls.