Guest Experience Leader | Flexible Schedule & Growth Path

Perkins American Food Co.; Hopkins (MN); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Educational assistance

Family eligibility

Competitive pay

Daily Pay

Health benefits

401(k) matching

Flexible schedule

Meal discounts

Employee discount program

Career development

College credits

Job summary

Perkins American Food Co. is seeking a Service Leader to drive guest satisfaction by enforcing company policies and standards. You will monitor compliance, oversee service quality, and guide a team to maintain a positive dining experience.

You will handle cash responsibly, train staff during shifts, and resolve guest concerns promptly. A strong focus on sanitation, safety, and professionalism is essential for success in this role.

Qualifications

• Experience in hospitality or food service environment preferred.
• Ability to communicate clearly with guests and team members.
• Able to coordinate multiple tasks simultaneously under pressure.
• Familiarity with sanitation and safety practices is expected.

Responsibilities

• Greet, seat, and serve guests; ensure satisfaction.
• Resolve guest complaints professionally and promptly.
• Handle cash, credit cards, and guest checks accurately.
• Maintain facility and equipment through preventive maintenance and safety protocols.
• Monitor food temperatures to prevent contamination and ensure quality.
• Train new staff during shifts for consistent performance.
• Ensure menu items are prepared and served to standards.
• Identify and address system or equipment issues to minimize disruption.
• Communicate with the manager on duty about issues and needs.
• Maintain accurate change fund, cash register, and guest check controls.

Skills

Customer service

Communication

Multitasking

Sanitation & safety

Tools

POS system

Job description

Perkins American Food Co. is seeking a Service Leader to drive guest satisfaction by enforcing company policies and standards. You will monitor compliance, oversee service quality, and guide a team to maintain a positive dining experience.

You will handle cash responsibly, train staff during shifts, and resolve guest concerns promptly. A strong focus on sanitation, safety, and professionalism is essential for success in this role.