Restaurant Service Leader — Shift Supervisor

Perkins Restaurant & Bakery; Rochester (MN); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Paid time off

401(k)

Flexible schedule

Dental insurance

Employee discounts

Training & development

Opportunity for advancement

Competitive salary

Job summary

Perkins Restaurant & Bakery is seeking a Service Leader to ensure guest satisfaction by implementing company policies and maintaining a high standard of service. You will supervise daily front‑of‑house operations, greet and seat guests, resolve complaints, and manage cash handling with care.

You will also monitor food temperatures, ensure adherence to safety and sanitation rules, train staff during shifts, and coordinate with management to uphold service standards and drive guest satisfaction

Qualifications

• Sanitation, safety and customer service taught through in-house training.
• Trustworthy; can be relied upon to deal with payment of guest checks and operate cash register.
• Must be able to communicate clearly.
• Must be able to coordinate multiple tasks simultaneously.

Responsibilities

• Ensures that all guests are properly greeted, seated, and served.
• Accountable for proper resolution of all guest complaints.
• Accountable for proper handling of cash, credit card information, gift cards and all things related to the payment of guest checks.
• Ensures proper control of the facility and equipment through preventive maintenance, repairs, security measures, and adherence to safety and sanitation requirements.
• Monitors and oversees food temperatures during hot and cold handling to reduce the incidence of risk factors known to cause food borne illness.
• Trains employees during shift to guarantee proper and productive performance.
• Takes responsibility and verifies that all menu items are prepared and served according to standards.
• Anticipates, identifies and corrects system breakdowns to achieve maximum guest satisfaction.
• Communicates with Manager on Duty and coworkers regarding product/service deficiencies, equipment, safety problems, etc.
• Responsible for change fund, cash register, and guest check control. Performance will have a direct affect on the unit’s sales and profits through consistent guest satisfaction and cost controls.

Skills

Sanitation

Safety

Customer service

Clear communication

Multitasking

Tools

Cash register

Job description

Perkins Restaurant & Bakery is seeking a Service Leader to ensure guest satisfaction by implementing company policies and maintaining a high standard of service. You will supervise daily front‑of‑house operations, greet and seat guests, resolve complaints, and manage cash handling with care.

You will also monitor food temperatures, ensure adherence to safety and sanitation rules, train staff during shifts, and coordinate with management to uphold service standards and drive guest satisfaction