Shift Leader: Fast-Paced Team Coach & Guest Experience

Jersey Mike's UNIVERSITY PLACE; University Place (WA); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Competitive pay

Flexible scheduling options

Team member discounts

Leadership development and hands-on培训

Opportunities for advancement into管理领导

A fun, fast-paced, team-focused work环境

The opportunity to be part of a公司 that

Job summary

Jersey Mike's UNIVERSITY PLACE is seeking a Shift Leader to guide daily restaurant operations, foster a customer-first experience, and coach team members on standards and service. This role offers hands-on leadership development in a fast-paced sub shop environment.

You will help maintain food safety, train new staff, and support the General Manager with daily activities, while delivering a consistent Sub Above guest experience. Join a team that values growth and community involvement.

Qualifications

• Previous restaurant or customer service leadership experience.
• Leads by example with a positive attitude and strong work ethic.
• Effective communication with customers and teammates.
• Willingness to coach and develop others.
• Ability to manage shift execution and maintain standards.
• Willingness to stand for long periods and lift up to 50 pounds.

Responsibilities

• Leading the team during assigned shifts by setting the example through positive leadership and exceptional customer service.
• Delivering an outstanding guest experience while ensuring every customer receives a 'Sub Above' experience.
• Preparing fresh, high-quality subs and ensuring food is made according to Jersey Mike's standards.
• Coaching, supporting, and motivating Crew Members throughout each shift.
• Assisting with training and onboarding new team members.
• Maintaining a clean, organized, and food-safe restaurant environment.
• Monitoring food quality, cleanliness, and operational standards.
• Managing shift execution, including opening and closing responsibilities.
• Assisting with inventory, product rotation, and minimizing food waste.
• Handling customer questions and resolving concerns professionally.
• Supporting the General Manager and Assistant Manager with daily restaurant operations.

Skills

Leadership

Customer service

Team communication

Coaching

Problem solving

Food safety

Job description

Jersey Mike's UNIVERSITY PLACE is seeking a Shift Leader to guide daily restaurant operations, foster a customer-first experience, and coach team members on standards and service. This role offers hands-on leadership development in a fast-paced sub shop environment.

You will help maintain food safety, train new staff, and support the General Manager with daily activities, while delivering a consistent Sub Above guest experience. Join a team that values growth and community involvement.