Shift Leader: Fast-Paced Retail Growth Path

RaceTrac; Northwood (IA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive pay

Promotions and growth opportunities

Benefits package (medical, dental, 401

Flexible scheduling

Leadership training

Job summary

RaceTrac is seeking a hands-on Shift Manager to lead a fast-paced team and deliver exceptional guest service. You will drive store performance, coach staff in real time, manage food service duties, stocking, cleanliness, and cash handling, and model accountability.

This role emphasizes leadership development, opportunities for promotion to General/Co-Managers, and a benefits package; candidates with 2–3 years in retail or food service are preferred.

Qualifications

• Proven ability to lead a small team in a fast-paced retail setting.
• Strong communication and coaching skills with customers and staff.
• Experience delivering consistent guest service and drive-thru/counter activities.

Responsibilities

• Lead a Winning Team on Your Shift.
• Set a cheerful, can-do tone to motivate the team.
• Provide direction and assist with food service, stocking, cleaning, or cash handling.
• Coach team members in real-time with guidance and support.
• Address guest concerns with empathy and professionalism; escalate when needed.
• Drive operational excellence and ensure compliance in store processes.

Skills

Leadership

Team management

Customer service

Communication

Retail experience

Education

High School Diploma or GED

Job description

RaceTrac is seeking a hands-on Shift Manager to lead a fast-paced team and deliver exceptional guest service. You will drive store performance, coach staff in real time, manage food service duties, stocking, cleanliness, and cash handling, and model accountability.

This role emphasizes leadership development, opportunities for promotion to General/Co-Managers, and a benefits package; candidates with 2–3 years in retail or food service are preferred.