Shift Leader: Fast-Paced Restaurant Ops & Guest Experience

Wingstop; Plainfield (IN); On-site; USD 19,000 - 26,000; Full time

Job summary

Wingstop is seeking a hands-on Shift Leader to drive daily restaurant operations in Indiana. You will lead a team, ensure quality, and uphold brand standards while delivering an exceptional guest experience.

Responsibilities include coordinating kitchen and FOH staffing, monitoring service speed, and maintaining safety and cleanliness. Join a fast-paced brand with a focus on teamwork and bold flavors.

Qualifications

• Strong leadership, communication, and problem-solving skills.
• Ability to perform in a fast-paced, high-volume environment.
• Knowledge of food safety and sanitation practices.
• Flexible availability, including nights, weekends, and holidays.

Responsibilities

• Lead and manage restaurant operations during assigned shifts as MOD.
• Deploy team members across kitchen and front of house.
• Drive strong execution during peak and non-peak hours.
• Monitor ticket times, order flow, and SOS performance.
• Adjust staffing and manage breaks based on business needs.
• Communicate clear goals and expectations to the team each shift.
• Deliver fast, friendly, and accurate service on every shift.
• Address and resolve guest concerns professionally and efficiently.

Skills

Leadership

Communication

Problem solving

Fast-paced environment

Food safety knowledge

Job description

Wingstop is seeking a hands-on Shift Leader to drive daily restaurant operations in Indiana. You will lead a team, ensure quality, and uphold brand standards while delivering an exceptional guest experience.

Responsibilities include coordinating kitchen and FOH staffing, monitoring service speed, and maintaining safety and cleanliness. Join a fast-paced brand with a focus on teamwork and bold flavors.